Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
780 reviews
Dormeo USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
780 approved reviews, newest moderated first
Did not support my lower back Had trouble getting out of bed most mornings
By .JerI
Response from Dormeo USA· Nov 14, 2025
We're sorry to hear our topper didn't improve your sleep. We'd love to hear more detail about this so that we can help find the best solution for your circumstances. Our Customer Care team can be reached at [email protected] or 1-888-885-2036.
Very comfortable pillow.
By Jean
Response from Dormeo USA· Nov 14, 2025
Thank you for your feedback on our pillow.
I had one years ago, it was over 10 years old. I decided to purchase a new mattress and just didn't want to spend that much for a new one. I bought a mattress from Home Depot and it was not at all comfortable. I didn't sleep well at all! So after months I realized why I couldn't sleep, I looked up Dormeo and decided to bite the bullet and spend the money. I have slept well since then. I love my mattress 😌
By Karen C.
Response from Dormeo USA· Nov 12, 2025
It's great to hear the topper improved your sleep.
Excellent mattress topper!
By Michael P.
Response from Dormeo USA· Nov 12, 2025
Thank you for your feedback.
My Dormeo was the wrong size, and I try to speak to someone for help I never got a call back from the help service I call many times I send e-mail Canceling my order I never got a call back nether ;( really bad service .
By Rosa M De H.
Response from Dormeo USA· Nov 11, 2025
Thank you for your feedback. We received your initial email about sizing, and attempted to call you about this. However after six attempts at calling you, we always got transferred to your voicemail and were unfortunately unable to speak to you. We will reach out to you again today so that we can try to resolve any questions or concerns.
I get more sleep it's hard getting out of bed I love it I wish I'd ordered sooner
By Sharon P.
Response from Dormeo USA· Nov 10, 2025
We're really glad to hear the topper has helped your sleep.
I was told that I can try out pillows and if not satisfied, I can return them, this isn’t the case, on recent phone call the this company, I told the customer service rep, that I was no satisfied with the pillows, she stated that the company doesn’t take back opened merchandise, and if I want a refund, that I would have to donate to a stooge and send a copy of the receipt, this was not told to me when I ordered, had I known this up front, I would not have tried out the pillows, I’m wanting a fell refund of the pillows, because this was NEVER told to me, and the pillows are very pricey, $80 per pillow, I should have been told up front that if the merchandise is opened, it can not be returned, so how are you supposed to try out the product it you can not open it. Mrs Anderson
By Virlee
Response from Dormeo USA· Nov 10, 2025
Thank you for your feedback, we're sorry to hear that the pillow didn't meet your expectations. Our Refund Policy is available publicly prior to purchase here on our website: https://www.dormeousa.com/policies/refund-policy. We typically ask that a product is donated to charity or recycled in order to receive a refund. We do however, have alternative options available if you don't have any nearby charities willing to accept the product. Our Customer Care team has tried to reach you by phone twice this weekend to offer a refund but reached your voicemail. Please don't hesitate to get in touch with us when you are available at [email protected] or 1-888-885-2036.
It’s a nice pillow topper for your mattress.
By Cheryl
Response from Dormeo USA· Nov 10, 2025
Thank you for your feedback.
