Dollar TreeReviews of dollartree.com

I was shopping at my favorite Dollar Tree #2838, Gulf Breeze Parkway, Florida today. I was helped by the most pleasant and knowledgeable employee, Ms, Caroline Barnes. She was very focused, dedicated and enthusiastic! She helped us with all our shopping needs making it the best experience we have had at Dollar Tree! You need to keep her and consider her as having definite management skills!

I usually go to the Dollar Tree store#6515 in Eaton Ohio ,is quicker to drop by that one ,than the one in Richmond Indiana because I work in Eaton .It seems like the past 2 to 3 weeks or so ,They have a Lotta new people , I just stand here and talk and ignore the customers and there’s like three of them trying to open one little box when I should be all around the store and he still put the stuff up .That don’t wanna work, they just walk around don’t do anything ,don’t help the customers ,place is filthy ,boxes sitting everywhere unpackaged things shoved in the shelf just sitting there ,the toy aisle is a mess ,& the kids book section is a mess, can’t even tell what that got, there just stuff in there this way and that.the decoration aisle is a mess and some of the food items or just thrown around the store loaf of bread stuck over by the toys and the card section and a Pepsi sitting on top of one of the Isles that belong to employee.,very disappointed in the store it used to be my favorite .I will make the extra drive to Richmond Indiana or Greenville Ohio .

Horrible horrible customer service from the store manager Eric. He treated me like crap cause he cashier said they had to go to the restroom cause he was sick. I said he shouldn’t be here if he was sick. He then started to yell at me saying it was none of my business. And he said to me I will not comment on his employees or him he will kick me out if HIS store. He threw my bags off to the side. He goes there!!!! I have worked in customer service over 25 years. Never are you to treat a customer like he treated me. I told him I was going to complain about him and he says very loudly ‘ Go for it!’ Very disappointed how I was treated. I shopped at this store 4 to 5 days a week. I will NOT shop at this Dollar Tree again!!!!!! He needs to be fired no doubt!!!!!

I just love dollar tree! I go there to get all my craft supplies, snacks, party favors. I do admit some dollar trees are better then others, Im from a small area and have to drive 45 mins just to go to one and the two near me are both small and not every many options.

I ordered a case (24) of purple champagne glasses online for my tiny backyard Covid wedding. My sister went to pick them up in July at the store, and 1 glass was broken. They didn’t have one to replace it and said that they couldn’t do returns due to Covid. The manager told my sister to take the unbroken glasses and that they would refund me the whole amount. I never received the refund, so last week (end of September) I called the online customer service number. After a 41 minute call, I was assured that I would receive a refund and would get a confirmation email. I received neither the email nor the refund. I called a again this week and the agent called the store and told me that the manager said that she would only refund the 1 broken glass. I was on the phone for combined time of 51 minutes to receive $1. Everyone I spoke to was very nice, but give me a break! Don’t tell me I have a $25 refund coming and then when I don’t receive it and call back tell me that I can only get a $1 refund. I will not be ordering from Dollartree.com again! It seemed convenient, especially during Covid, but it was definitely not worth it!!!!

I would like to give a shout out to the East Alton Illinois Dollar Tree store. The assistant manager Jen and cashier George are the most friendliest and helpful people you would ever want to meet. They always have a friendly hello as soon as you walk through the door and are always on hand to help you find anything that you need. The store is the cleanest most well-stocked and organized store of any Dollar Tree store that I have been in. I actually drive out of my way to go to this store because of the atmosphere and the friendly workers. In my opinion you will never find a better Dollar Tree store than this one. Kudos to the store and you will always have a faithful Patron in me. Good job!

I needed to order items for sensory bins in my classroom. Students are not allowed to share items during Covid. I ordered 3 things to be shipped to my home. Squishy toys, coloring books and plastic playdoh toys. The next day I receive an email that the squishy toys are out of stock and cancelled. No big deal. A few days later I receive a box of twenty four 4 packs of glass tea lite candle holders. I call customer service and tell them that I think I have received someone else's order. It takes me 3 tries to make the guy at customer service understand that I didn't get the items that I ordered but received the candle holders that I did not order. He informs me to wait until my items come in then bring the candle holders back to the store for a refund. Wait, it gets better. I drive an hour round trip to the store. A woman is standing out in front of the store. No name tag/shirt etc. She sees me lugging the box in (it's a little heavy) an asks, " Are you returning those?" Ummm, yes (who are you?). We haven't even made it into the store and she's already giving me attitude. "You can't do that." I explain that I spoke to customer service and that's what they told me to do. "Well, you already paid for them so I can't give you a credit." So what should I do? "Well, I guess you can can just buy that many items and we'll give you an exchange." I'm still smiling and trying to be nice at this point. Fine, I think I'll just eat the large shipping charges at this point. I follow her in and ask if I should just set the box on the register that is empty. More attitude, like it is a huge problem for her. So am I supposed to lug this box around while I shop? I gave up and left. Bottom line is. I just spent $67.65 for 24 coloring books I did want and tea lite candle holders that I have no use for. It was my first online buying experience with them and it will most certainly be my last.

I was a little disappointed it's not totally the stores fault but customers make a mess they do not care how they treat the place it just looked horrible today the carpets need a good cleaning the shelves were a mess today it wasn't the first time the aisle some.I couldn't get down in my wheelchair I don't like leaving reviews but I was shocked