I'm still waiting for my order
I'm still waiting for my order, ordered 12th September!!!
By Judy C.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dogplaybox is listed under Pet Stores.
Dogplaybox (dogplaybox.com) has 36 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
36 approved reviews, newest moderated first
I'm still waiting for my order, ordered 12th September!!!
By Judy C.
Dog leads with a swivel mechanism Do not buy they do not have a swivel mechanism as described. This is a complete misrepresentation and a supplier that can’t be trusted. Stay away.
By MR GRAHAM H.
I’m still waiting on my order after 9/4/25 I don’t hope this is not a scam
By Anita D.
I ordered a water play mat for my dog which she loved. After a couple of months it developed a slow leak. I emailed the company who responded within 24 hours asking for more information. I provided this and received an immediate reply apologising and confirming a replacement had been dispatched. This arrived within a few days, well packaged and my elderly dog is lying on it and enjoying the coolness and the cushioned support the water provides as I write this. I received better customer service re this small item than I have received from a large well known company for a much more expensive item so am really pleasantly surprised.
By Debra
As stated below, this website is 100% scam. Ordered $100 worth of toys, 3 weeks later I contacted them as it wasn't yet posted. Received no response. Do not order!!!!!
By ELISHA C.
Would give a zero but not an option. Received the ball with no pin or pump so basically useless. Contacted them upon receipt and they asked for photos which I sent them nothing, I have contacted them numerous times nothing. DO NOT BUY Terrible customer service and I have been left with a useless deflated ball.
By SAM P.
I don't rate its a scam 😡😡😡😡😡😡😡
By Leonie B.
They are a scam. They take your money and pretend to.send your items
By S K.