DNA Diagnostics CenterReviews of dnacenter.com

I used DDC in early 2019 to test the paternity of my daughter. I did a noninvasive prenatal paternity test. They took a mouth swab from the potential father (we will call him A) and a blood sample from me. We got the samples taken at my local hospital lab. It took 5 business days to receive the email containing the results. To my surprise, the results said a 0.00% chance that A was the father. That didn't make sense because according to my conception date he was the only possibility. There was a 2-week gap before I had a one-night stand (we will call him B). When my daughter was born she was the spitting image of A. Her date of birth lined up to A as well. Of course, my relationship with A was done. That result changed my and my daughter's life forever. Not to mention I also paid $1300 for the test. I have researched DNA Testing extensively sense and I am convinced the test was wrong. When I reached out about a retest they said I would have to pay another $1300. My advice is don't use them. There are a lot of things that can go wrong to cause a false result and something this important I advise doing a blood test and only blood. Father A smokes and they did not give us any instruction before arriving. We ate lunch before the appointment and he smoked a cigarette on the way there and then before we went in. They will not take responsibility for the mistake or try to correct it. There are many reports of people getting retested and getting a different result. Unfortunately, I cannot afford another test as I am a single mother because A left after we received the results. I was honest with him about B but I also said I was 100% sure the baby was his. He was heartbroken, to say the least. I did not cheat, A and I had broken up due to some circumstances at the time.

I did a paternity test with ddc from a home dna paternity box i got at cvs and it came back 99.9999% i began to read reviews that made me nervous so i have decided to retest again with ddc and my results should come back sometime this week. same exact people tested and repeated everything the exact same way. extremely nervous and will be back to update. first time around was super quick and i’m hoping for the same this second time. and ofcourse i’m expecting the same results since i supervised both these times. UPDATE: Accurate!! thank you! for the fast service and peace of mind! hope this review helps others (:

I have a question to the users of this service? are results really accurate? i am finding out soon the sex of my baby and I am scared in case the results of the ultrasound do not match with the results of the report i got from here. Only because if the sex is wrong then what else is wrong? i just need reassurance and i want the ultrasound to match. SO far the service with the company has been really good but you see so many news over the internet regarding fake DNA results that it makes you paranoid. Although i am still waiting for my physical report to get to my house. Everything else has been good. I cant wait to hear a reassuring response from some user. I am trusting the results of this company to go through with this pregnancy, it is a very life changing information at least for me.

Everyone I have dealt with has been so pleasant! I've been freaking out about my results and they had a manager give me a call and provide reassurance. I definitely don't regret using them!

I contacted DDC London to arrange for DNA correction of myself in London and the rest of the family was abroad in NAIROBI. DDC staff arranged everything for me including appointment for overseas clients through a trusted doctor. the samples were taken and shipped to London all this was done within a week and the results were ready by Friday and hard copies by Monday Morning. Thank God everything was as we hoped for. DDC is the best company and cheaper, its well recognised and trusted by UK government. pls contact them if you need a prove of partenity. Thank Jamie you are the best!

Let me preface my complaint with the following: 1. I checked the Better Business Bureau. There are three complaints about the delivery of results in the last two months alone 9/20/2021, 9/23/2021 and 9/29/2021. There are 42 that have been filed. How that equals an A+ rating is beyond me and incredibly misleading. 2. I have never filed a Civil Suit in my life, but I feel so strongly about the blatant incompetence of this company, their failure to meet their obligations under the contract, and the distress their negligence has caused all parties involved, that I am going to research my options in terms of a civil suit on behalf of my daughter. My concern: To provide proof that the father of her unborn child is actually her ex-boyfriend, my daughter paid 1300.00 to have a paternity test done. I am listed as a party who is able to receive information. This has been a sensitive situation since day one, as I am sure most paternity issues are. Initially, her ex-boyfriend missed two appointments to be tested. My daughter wanted her money back, but instead, she was informed by Mark Brown (Sp?), who claims to be a manager, that someone could go out and swab her ex if he agreed and the test could be completed. According to her ex-boyfriend, a woman did come out – with a child of her own in tow – to get his sample. He stated she took a picture of his license and swabbed him. My daughter contacted customer service and confirmed that the sample was taken. She was assured she would receive the results by Friday morning of the following week, which is today, 10/28. My daughter called at 11:00 a.m. this morning as she had not received the requisite email to get the results, nor was she notified of any delay. She was told that the woman who took the results from my daughter’s ex, never took a picture of his license. My daughter called the ex. He said she did. He provided my daughter with his picture ID, and she then sent it to the company. They said that violates a “chain” they have to follow, and they would try to “find” the person that swabbed her ex. Shortly thereafter she was informed they could not “find” the person who swabbed her ex. She was told they would have to do the entire test over. That is when she again got in touch with Mr. Brown. He stated that if both she and her ex signed a paper stating that they were both okay with a non-legally admissible sample and then they could get the results today. Both my daughter and her ex agreed. It is 5:45 p.m. she has not received the results, nor has anyone contacted us regarding the results. Mr. Brown does not answer her calls or emails. She has been distraught all day. Needless to say, I would suggest if you were considering a DNA test you go somewhere else. We received the results at 6:39 p.m. The “sincere apology” I see this company offer ad nauseum on the Better Business Bureau will not be enough in this case.

I was extremely frustrated and disappointed with this company and process. They showed no professionalism and a lack of respect for their customers. The overall process took about 2 months which was not the original process time that was communicated to me. After submitting my sample, I heard nothing from them for about a week until I reached out. After asking for an update on my case, I was informed they were awaiting documents from the other party involved. This was never communicated to me, and I fear it never would have been if I had not called. The documents were sent 2 days later and still no word from the company for at least 4 days. Again I reached out to ask for an update when I was told the documents could not be opened. Once again, the company and staff failed to notify me of this issue, causing more time to pass that could have been avoided. I resent the documents, only to hear nothing for a week. I reached out again, extremely frustrated at this point, and was informed they were still waiting on documents. Keep in mind I sent the documents to the email they provided me. I expressed my frustration about lack of communication and respect for my time and was told a manager would reach out to me. This never happened. Again, I sent the documents they needed to complete the process to a different email they provided. Several days went by so I reached out for another update. After waiting 30 minutes to speak with someone, I was asked to hold and then was hung up on. When I called back they said they were closed. Finally I was able to reach someone the next day, only to be told the process couldn't be completed until payment was made. Again, no one ever reached out to me to inform me of the information. When I previously made complaints I was told that not only would a manager reach out to me, but that I would be given a discount or partial credit for the troubles I experienced. I mentioned this to the representative on the phone and they informed me the sales department did not have my phone number. The amount of people I called and gave my number to was at least 5 so this was no excuse. I want to reiterate this is not about money. I had no problem paying the amount in full. It was the extreme lack of communication, professionalism, and respect displayed by the company and staff of DNA Diagnostics Center. This is by far the worst experience I have ever had with customer service. It was hands down one of the most frustrating experiences. I would never recommend this company to anyone and I strongly suggest you look elsewhere for your services. Given the importance and seriousness of the services they provide, I expected far better service and communication.

My experience with DDC has been HORRIBLE! I paid $2,000 for an early prenatal test. First, they didn't have anywhere even remotely close to my zip code who could preform my blood draw, so I had to have a friend do it in her house (she is a phlebotomist). I paid extra to have an expedited result. It took over week and a half for them to give me results when they promised 3 days. They were able to warn me it was going to take a day longer than anticipated and apologized, but it ended up taking 5 days longer than anticipated. Not to mention I couldnt reach any of them because their "system was down". I am sitting on hold going on 22 minutes right now as I type this. I had big decisions to make in this time, so not having the result when promised was HUGE. I have spent hours of time on hold with this company trying to get answers over the last week. Finally, they answered my call Friday afternoon and gave me details to log in and see my results. The results are one page long and doesn't even have my name on it. What did I pay $2,000 for!?!? I am beyond upset. I have no confidence that these results are even mine. I did this to have peace of mind and am now more stressed than before. I want my money back.