DNA Diagnostics CenterReviews of dnacenter.com

It has been a wild ride. Still dont have answers so desperately need. Went from blood test to now amniotic test. I understand everyone's frustration in the reviews. Really hoping this round will give me the answers I need. However, customer service. I have dealt with Jennifer Johnson the past 12 weeks and she has been an absolute angel. She has helped me when it wasnt even her department. Shes in the sales department. But she helped me when I waited over an hour to make my payment. Was so frustrated I hung up, called Jennifer and she got permission to take the payment. Then my kit that was supposed to be overnighted on a Fri, never showed up, I messaged her. She has also emotionally showed support when I told her how id been feeling she reassured me that my situation happens a lot more than anyone thinks. That im not the only one. Yes, the company seems to not have it all together...but im eternally grateful for Jennifer's help getting me through the most stressful event ive ever had in my life.

FRUSTRATING! I needed help after paying for my kit. The woman was so attentive until I gave her my credit card, and then every time I had a question she was unavailable and my emails were returned with a bot reply. Because I don’t trust her, I’m not sure I trust my results.

Testing quick and efficient. Had a call to say results ready, but then my daughter waited in reception over an hour for the results to be brought down one floor.

Not really impressed so far. I have been waiting over a week for results that were meant to come in 7 days for a prenatal paternity test. My next steps rely on the result of this test and I’m running out of time. I called to get an update and was on hold for 30 mins.. to have someone tell me that the lab put a note on the file to say my blood isn’t usable. The line then went dead and I’ve had to sit on hold for another half hour. I had to travel for 2 hours to do the test because they don’t have any partner labs for blood draws in my city. They didn’t even email or call me to notify me that they need another blood sample from me. These tests are expensive and to not even get basic communication on steps of action needed to complete the test, it’s not cool at all. I will now potentially have to travel again and wait another week for a result.

We selected this test as it stated results in 2 days after the test is received. The process is easy to complete. I would suggest mailing with your own shipping preference if you are in a rush but that is not within DDC's control. The part I am upset about is that this cost more than other options and we don't have results timely. We could have selected something less expensive. The whole point for me was to get the results within the 2 days. I was notified 5/4 that results would be ready on 5/6 at 6pm EST. Still waiting 7:53 pm.. crossing my fingers the system is still updating for the day.

can i rest and be sure that my samples never gonna be mistaken with someone else offering the result a i got in the NIPPT. In the postnatal’s you offer the dual process in this what do you do

I used DDC in early 2019 to test the paternity of my daughter. I did a noninvasive prenatal paternity test. They took a mouth swab from the potential father (we will call him A) and a blood sample from me. We got the samples taken at my local hospital lab. It took 5 business days to receive the email containing the results. To my surprise, the results said a 0.00% chance that A was the father. That didn't make sense because according to my conception date he was the only possibility. There was a 2-week gap before I had a one-night stand (we will call him B). When my daughter was born she was the spitting image of A. Her date of birth lined up to A as well. Of course, my relationship with A was done. That result changed my and my daughter's life forever. Not to mention I also paid $1300 for the test. I have researched DNA Testing extensively sense and I am convinced the test was wrong. When I reached out about a retest they said I would have to pay another $1300. My advice is don't use them. There are a lot of things that can go wrong to cause a false result and something this important I advise doing a blood test and only blood. Father A smokes and they did not give us any instruction before arriving. We ate lunch before the appointment and he smoked a cigarette on the way there and then before we went in. They will not take responsibility for the mistake or try to correct it. There are many reports of people getting retested and getting a different result. Unfortunately, I cannot afford another test as I am a single mother because A left after we received the results. I was honest with him about B but I also said I was 100% sure the baby was his. He was heartbroken, to say the least. I did not cheat, A and I had broken up due to some circumstances at the time.

Dna appointment was fast and amzing but getting ahold of anyone tgrough phone or email to get copies of the dnas is impossible. So that part absolutely needs work cauae i need my papers asap and cant get ahold of anyone to get them