Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
39 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The leader in plumbing & heating supplies
DIY Direct Supply (diydirectsupply.com) has 39 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
39 approved reviews, newest moderated first
Excellent experience. Great price and shipping was both fast and free.
By Kenneth Arnott (son Steven A.
Response from DIY Direct Supply· May 2, 2018
Thank you Kenneth for a great review! We appreciate your business and hope you continue to think of us for all your plumbing, heating, hardware, and appliance needs! DIY Team
It was only a $20 plumbing part but one other vendor sent the wrong part twice. Thanks, Jay G.
By jay G.
Response from DIY Direct Supply· Jan 16, 2018
Thanks for a wonderful review! We are more than happy to pick up the slack when it comes to service. Best regards, DIY Team
Part was exactly as ordered. Although website did not display a picture of it; I was trusting the part number since I knew what I needed. Only real issue was no email order confirmation. Did get an email once I inquired about my order thru the website and all was good.
By Scott T.
Response from DIY Direct Supply· Jan 14, 2018
Thank you Scott for the review! We are continually updating our website to add quality product photos and descriptions. I will forward the information about the email order confirmation issue to our IT department. Thank you again for your business, DIY Team
I ordered theGerber faucet replacement kit and was disappointed with the contents of kit. I f I had not retained the old parts the kit would have been useless. I had to use several of the old parts ina order to make the kit work. I thought in purchasing the kit I would get ALL necessary parts but that was not the case.
By Harold M.
Response from DIY Direct Supply· Jan 2, 2018
Harold, we apologize for the inconvenience. Our customer support staff will contact you about this order to find a solution. Best regards, DIY Team
I ordered a part that was in stock, 4 days ago, it still hasn’t shipped. The email confirmation said they know we need parts immediately so they would ship ASAP. I ended up buying the part i need from a local supplier. I won’t use them again and i do not recommend them.
By EA
Response from DIY Direct Supply· Jan 2, 2018
EA, our apologies again for the inconvenience. Given that our customer support staff has resolved this issue for you, please let us know what more we can do to ensure your satisfaction. We will continue to strive to be industry leaders, and will take preventative measures to ensure this does not happen again. Best regards, DIY Team
Very pleasant and quick service plus good price .
By samuel G.
don't believe the reviews below, all fake. I placed an order with this company and after 3 weeks with no sign of the item I tried calling and emailing repeatedly. The company never responds to phone calls or emails no matter how many messages you leave or send. They claim to have items in stock but do not. I left a review truthfully detailing my experience and of course it was never posted, doubt this one will be either, but in case it is: Don't waster your time or money with this company.
By Jun S.
Response from DIY Direct Supply· Jan 2, 2018
Jun, on behalf of DIY, I want to extend our sincerest apologies for the negative experience that you had with our customer service. We pride ourselves on giving our 100% every day to ensure that our customers' needs are being met. Please let us know what more we can do to ensure your satisfaction. Best regards, DIY Team
Our boiler broke down (no hot water or heat) and we needed a new control board pdq. Paid the extra for 2 day shipping. Two days later it arrived on schedule and we couldn't been happier with their service.
By Gil
Response from DIY Direct Supply· Jan 2, 2018
Thank you for a great review! We are glad that we could help get your boiler working again with a new control board. Best regards, DIY Team
