DIY Direct SupplyReviews of diydirectsupply.com

Like other reviewers, I ordered parts, they were never received, and they do not respond to phone or email. (It appears the phone is disconnected.) Don't waste your time ordering from DIY!

Sent a used part and then tried to convince me that it came from the maker like that due to "testing". Contacted the manufacturer and they confirmed they do test their valves but they don't send them out in that condition.

I ordered a part online, selected overnight shipping and paid the price it quoted me. 20 minutes later I get a call from the company, asking when I needed it. I told the next day, hence the overnight shipping, and he said okay, it should make it. 15 minutes later I get an email saying overnight shipping was actually going to cost me about 25 dollars more to ship over night, or they could provide 2 day shipping for a little less than I paid and refund some of the cost. I chose the 2 day shipping, but am not happy that I paid for what I needed and they charged me accordingly, and then magically the price changed within 30 minutes. Accurately quote your customers the first time. I ended up find alternative solution since the part didn't come next and now have a part I do not need.

I place an order for decking material on 5 Nov with delivery promised within 5 working days. I was assured that I would be notified of the delivery day. No notification of delivery was received so on the 6th day I called the company to be informed delivery was scheduled for the following day - when I was unavailable. We rescheduled the delivery for the following week. However, I then received notification by email that the company was cancelling the order and that I would receive a full refund. I have yet to receive the refund of £4200.

I have not yet receieved my refund. Tracy hasnt replied to my last email from 5 days ago. It has been well over 9 days since your warehouse has recieved the product back. Very disapointed.

I ordered a part that was in stock, 4 days ago, it still hasn’t shipped. The email confirmation said they know we need parts immediately so they would ship ASAP. I ended up buying the part i need from a local supplier. I won’t use them again and i do not recommend them.

don't believe the reviews below, all fake. I placed an order with this company and after 3 weeks with no sign of the item I tried calling and emailing repeatedly. The company never responds to phone calls or emails no matter how many messages you leave or send. They claim to have items in stock but do not. I left a review truthfully detailing my experience and of course it was never posted, doubt this one will be either, but in case it is: Don't waster your time or money with this company.