Great service beyond the Sale
Charger not working, they sent a new one at no cost.
By HappyCamper31
Response from Direct Hearing· Aug 5, 2024
We strive to offer best customer service
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
1,121 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Charger not working, they sent a new one at no cost.
By HappyCamper31
Response from Direct Hearing· Aug 5, 2024
We strive to offer best customer service
Very easy process and delivered on all promises.
By Mike S.
Response from Direct Hearing· Aug 5, 2024
Thank you for the 5 star review Mike
Direct Hearing offers excellent hearing aids and service as needed to keep them working properly.
By ponysixtfive
Response from Direct Hearing· Aug 5, 2024
Thank you for your review
Quick Response to the call about help. Quick response to solving the problem I have been very impressed with the integrity of this company. I have recommended several people to them. I have ben so blessed to work with them And the quality of the Phonak Paradise 90 they have been the one that works so good for my husband
By Dorothy S.
Response from Direct Hearing· Aug 5, 2024
Thank your Dorothy glad we were able to help your husband.
The Phonak hearing aids are incredible and the techs at Direct Hearing are great. They have me comfortably hearing properly where my old hearing aids where doing nothing but screeching at me after a local tech tried making 4 year old Resound hearing work with my worsening hearing loss. Direct Hearings customer support is wonderful. I call and a person direct answers and helps me thru my needs for parts.
By Thomas B.
Response from Direct Hearing· Nov 15, 2024
Thank you for your fantastic review! We’re so happy to hear that your Phonak hearing aids are working so well for you and that our team has been able to provide the support you needed. It’s great to know that our customer service and direct assistance have made a positive impact on your experience. We truly appreciate your kind words, and if you ever need anything in the future, don’t hesitate to reach out. We’re here to help!
Kind, patient, knowledgeable and responsive customer service. Fast shipping. Very reasonable prices. Quick solutions. Highly recommend.
By Helene A.
I love my new hearing aids! They're far better than any others I've ever had. The only problem I had was that when they were set up (on zoom) to connect with my phone, somehow all my phone contacts were erased, and it's been difficult to retrieve them. Otherwise, it's been good. Thank you
By Marilee
Although the particular hearing aids I purchased did not work out for me and I had to return them, I will definitely be contacting Direct Hearing for a different pair. Their service technician, Geza, was very helpful and understanding during my trial period. I highly recommend this company.
By Elizabeth A.