Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Replacement parts received in a timely fashion
By Larry
Response from Direct Hearing· Apr 21, 2025
Thank you for your review! We’re glad to hear the replacement parts arrived promptly. If there’s anything else you need, we’re always here to help!
Great experience. Very helpful company. They get back with you right away and take care of your problems or questions. Always there to get your hearing aids to work right.
By Sam R.
Response from Direct Hearing· Apr 21, 2025
Thank you for the fantastic review! We’re so happy to hear you had a great experience with us. Our team is always here to help and make sure your hearing aids work perfectly. If you need anything in the future, don’t hesitate to reach out—we’re always here for you!
Customer Service excellent. Hearing aids paired with phone no trouble. Hearing aids sound quality excellent.
By Dr. R.W. M.
Response from Direct Hearing· Apr 21, 2025
Thank you for your kind words! We’re so glad to hear that our customer service met your expectations and that your hearing aids are working perfectly with your phone. We’re thrilled you’re enjoying the sound quality as well! If you ever need anything else, we’re here to help.
Ordered the TV Connector From Direct Hearing, works fantastic, now I can hear the TV loud and clear
By Ron J.
Response from Direct Hearing· Apr 21, 2025
Thank you for your great feedback! We’re thrilled to hear that the TV Connector is working perfectly for you and that you’re now enjoying your TV audio loud and clear. If you ever need anything else, we’re here to help!
My order was not processed because billing made an error and incorrectly stated my payment had been rejected. No one called me. After 14 business days I called re status of my order and then found out about billing error and had them correct it. My cc payment had gone through when the order was placed. Poorly handled and even poorer lack of communications.
By Dave H.
Response from Direct Hearing· Apr 21, 2025
We sincerely apologize for the inconvenience and frustration this caused. We understand how important communication is, and we’re sorry that you were left without updates regarding your order. Your feedback is valuable, and we will work to improve our processes to prevent situations like this from happening in the future. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out. Thank you for your patience.
This experience went fast and informative. And service performed correctly, apparently. Also, service record made immediately available. Very different from first service request just about 3 or 4 weeks before when aids still had same problem after service supposedly was performed. To obtain service record on first repair required multiple requests from multiple people. It was apparently a secret. Anyway, aids working well now.
By Paul B.
Response from Direct Hearing· Apr 21, 2025
Thank you for sharing your experience with us! We’re glad to hear that your recent service was quick, informative, and performed correctly. We truly apologize for the earlier challenges you faced, and we’re grateful for your patience. We’re happy to know your hearing aids are working well now, and we’re committed to ensuring a smoother process moving forward. If you need anything else, we’re always here to help!
The customer service and support is like none other. Remotely got my aides back to amazing in 7 minutes! Thank you Donna!! (Sorry if I spelled your name wrong.)
By Duke A.
Response from Direct Hearing· Apr 21, 2025
Thank you for the fantastic review! We’re so glad to hear that Donna was able to assist you and get your hearing aids working perfectly so quickly. No worries about the name—it’s much appreciated! If you need anything else, don’t hesitate to reach out. We’re here to help!
The customer service was great. I would give 5 stars, but charging me $15 to ship a part smaller and lighter than a wedding band via slow mail was a bit ridiculous.
By Bradley
Response from Direct Hearing· Apr 21, 2025
Thank you for your feedback! We’re so glad to hear that you had a great experience with our customer service. We truly apologize for the shipping cost you experienced, and we appreciate your input. We’ll definitely take this into consideration as we continue to improve our services. If you ever need anything else, please feel free to reach out—we’re here to help!
