Direct HearingReviews of directhearing.com

I was able to schedule an appointment quickly. Nathan was very patient when I was not prepared for our call. He did a great job of walking me through what I needed to do.

I have been completely disappointed with directhearing.com. The customer service has been extremely poor. 1) From the hearing aid shipment being delayed by at least three weeks (they later claimed the problem was that i didn't send my hearing exam - I later showed email proof it was sent the same day I paid), 2) canceling initial adjustment appointments, and no follow up, 3) refusing to honor the hearing aid return due to the time delay that was their fault, 4) sending a hearing aid product that needed a new receiver, 5) not sending enough tips to determine what I needed to buy going forward (nor labeling the ones sent), and 6) not being up front about the type of hearing loss I have before purchase that I may need a molded ear piece if the aids don't work as designed. As other reviews, I feel like this company may be run by a couple guys or gals working out of their basement who haven't gotten their customer service figured out. They are constantly calling and reaching out to you to buy the product, and then after you purchase, they scatter. The concept is great and others may be happy, but my experience has been terrible. My biggest worry is that they won't stand behind a future problem based on my experience.

Don’t get ripped off by your audiologist. Save thousands on top of the line hearing aids. I got the phonak I90 for under $4K where my doc wanted over $6K. Easy on line purchase with telephone counseling on setting them up

Direct Hearing offers great customer service. They have always been GREAT to deal with! Reasonable prices with in-home adjustments if needed. I love my hearing aids!!!

Straightforward process to repair, great communication, and readily available for service. Couldn’t ask for more. Thanks!

my right side hearing aid stopped working and I sent both in for repair they were sent back to me in new working condition Thanks for the quick service

I haven’t received my hearing aids! After a number of emails and a phone call I did finally receive my hearing aids and am wearing them, but it looks like it may take another email or call to get any follow up.

Fast and easy. Love my hearing aids!