Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Like: The company replaced a part of the hearing aid that I lost without charge Dislike: I am elderly and need to go to a hearing aid person in person (not on line) to put in the part which is small. That will not be cheap.
By Barbara C.
Will at Direct Hearing has been wonderful! He helped me through figuring out the app.... patient, kind and when one thing didn't work we tried another. I can hear soooo much better..which is the outcome you want... However, the customer service is what made us come back again (first my daughter, then myself). Thank you Will!
By Cristy A.
The buds do not fit and stay in her ears. Jack High
By Jack H.
Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires to be needed so soon- just bought these hearing aides in July 2025. My previous Phonak hearing aides never required new wires- I had them for 5years!
By Kathy B.
The hearing aids are worse than the previous ones
By Ronald W.
A regular hearing aid wearer. This was seamless. Best customer service. My hearing aids were programmed over the phone, and they are perfect. Thank you very much.
By Customer
I had a very frustrating experience with Direct Hearing. They sent me a Noahlink Wireless Programmer but never informed me that it only works with a PC. I use a Mac, so I was unable to program the hearing aids at all. This was never clearly explained before I made the purchase. Because of this, I wasted months trying to figure it out—from November until March 30—without being able to properly use the hearing aids. On top of that, they did not provide a return label when I needed to send the items back, which made the process even more inconvenient. Although I eventually received a refund, the entire experience wasted a lot of my time and caused unnecessary stress. Overall, I would not recommend based on my experience.
By noga M.
Everything was good until the linking setup with the representative. Never having hearing aids before, I didn’t know their product functions like they would or know the questions to ask and how the setup session should go. The rep was wanting me to lead the session even though I knew very little about the capabilities of the devices and nothing about the setup. Should have explained the apps and how to use and adjust with my phone. Could have offered a lot more information.
By David
