Biggest problem was sending the wrong…
Biggest problem was sending the wrong charger for the new hearing aids. They did over night the correct charger. However, because it was over the weekend, it took 3 nights to get here.
By Mendan D.
Friday, November 6, 2026 · Customer reviews of US businesses

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Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Biggest problem was sending the wrong charger for the new hearing aids. They did over night the correct charger. However, because it was over the weekend, it took 3 nights to get here.
By Mendan D.
My first set of hearing aids did not work properly. Cynthia at Direct Hearing immediately ordered a replacement pair and personally took the time to set them up based on my hearing test and discussion with me. To speed up the process the hearing aids were shipped next day. I appreciated the care, concern, and support from her at Direct Hearing.
By Rob+Germundson
Good response
By Steven
Great adjustment experience.
By Sergio R.
Very good service and price
By MIKE
The AI didn’t help but the human was great
By Tod Y.
Price and service were outstanding. New hearing aids work great.
By Mark M.
Cynthia Villalvazo was extremely patient and helpful! Thank you for taking your time to set my hearing aid. Jorge
By Jorge L.