Direct EnergyReviews of directenergy.com

I've now had two salesmen come to my house to demand I show them my bill. They insist I'm paying fees I can't see and that they need to see my bill right now or else! Except when I review my bill, these fees don't exist. One salesman demanded I call my boyfriend who's out of town and get his password so I could log into the bill, and take pictures of it all. When kindly asked to leave my property, he still tried to give me a rant about the money I could save, and how I really need to show him the fee right away. What kind of company operates this way?

I will never resign a with direct energy. They are a terrible service provider and customer service is also unacceptable. Unreasonable over priced. Highly recommend anyone considering getting service from them look elsewhere if possible.

I spoke to 5 different representatives No one has a clue how to help And even made things worst What a shame

I would never tell anyone to use direct.Energy, it is the worst electric company that you can go through.Do not use them

To whom it may concern: I spoke with 3 different reps who didn't help. They all repeated the same information, and no one had a number for corporate office. The last rep Mani #09133100 was rude and dismissive. Escalation group is a joke. He repeated what the other 2 reps before him stated. I suggest you save some money and get rid of the escalation group because they can't or won't help your customers. My services were disconnected basically for $1.00. I made payment arrangements on 12.15 for 96.00 payment and the balance to be paid on 12.26. Unfortunately, due to miscommunication the payment should have been $97.00. You all disconnected services and would not do anything to help me except to pay the remaining balance. If that was possible, I would have done that. I'm sure this will go on deaf ears but be assured I will never refer you to anyone. I will be sharing my story on any platform that will listen to my concerns with Direct Energy. No, I'm not always on time paying the bill but it gets paid. When you allow computers to make logical decisions you have a problem. I will be switching electric service as soon as possible.

Took my last bill off autopay and expected me to know that somehow. The last bill went to collections, I called them and paid it the day after I was notified. Two months later, the collection company says payment was never made so I paid the collection company. I called Direct and they said I did make the payment with them, they just didn't update the collections company.

I am using direct energy from last 2 years. They have great deals. Should really give it a try👍🏻

I have been a customer of Direct Energy for over six years, maintaining a perfect payment history, even during the COVID-19 pandemic. Recently, I relocated and contacted them to transfer the utilities to my new address. My initial call was satisfactory, and I scheduled the service transfer accordingly. However, upon moving in, I discovered that the utilities had not been connected. When I followed up, I was informed that the previous account had been disconnected and that they could not arrange for service connection at my new address. I was given the option to expedite the process for an additional $300. After 14 days from my initial request, I was advised that, since the account had been disconnected, they could now connect the utilities. Interestingly, the service provider at my new address was also Direct Energy. This experience has been disappointing and has led me to conclude that the company's priorities seem to favor profit over customer service. Consequently, I have decided not to continue my relationship with this provider.