Direct EnergyReviews of directenergy.com

I never deal with direct energy at all, always high bills.

I am seriously consider to change to other service provider after being their customer for nearly 10 years. The average billing is getting rediculously high espicially after these past two year. The customer service wait line is also getting longer and less profesional. The over quality had gone way down!

Direct Energy put services in my son's name without having a contract, signature, his home address, email. He was working out of town and rented a unit for 6 months. Direct Energy was not the provider, Burst Energy was service providers. My son canceled services with burst for October 31st, then 3 years later receives a call from a collection agency located in Belgium that he owes over 2500 for utilities. When he contacted Direct Energy, they could not retrieve the actual bills as he was told they are wiped out every two years and all they had was his final amount. How insane that a company can put services in your name without any contact or correspondence with the individual. 100% Scam Artists.

Absolutely worst company! No one speaks english, no one resolves or tries to help, no one understands requests. God for bid you get in contact with the US based agent. It’s an awful dishonest company!!

Wouldn't recommend this company, paid off a old account on Sept 2025 then 6 month later they added almost 500$ to my new account saying I owe from the previous account that I paid off, they said they can't remove the 500$ that I have to paid again and we'll nope I rather go back to TXU than to deal with them over charging me like this

Worst power company in Texas I moved here from Louisiana got connected through direct then one morning after dropping my kids to school they turn my power off I called and asked why they said my lease agreement so I sent it called back they said they needed more in total I sent over 50 emails trying to resolve this but guess what still nothing now me and my kids are in the dark.

New account setup had some confusion and a payment was missed on my part. I received a notification saying to pay by the 2nd so they could “make sure there is no interruption of service,” but no disconnect date was mentioned. There may have been additional information in the link from the first email, but that link was dead by the time I clicked it. Two days later, I received an invoice dated the 9th, again with no mention of an impending shutoff. Based on that, I planned to pay by the 9th. My power was shut off on the 4th with no additional warning. The communication around deadlines and disconnection was unclear and inconsistent, and it led to an unnecessary service interruption.

MY BILL DOUBLED SINCE GETTING DIRECT ENERGY!!!!!!!!!!!!!!!!