Received part on time
Received part on time, part was much less than competitors. FED EX delivered next door though.
By Eric P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
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309 reviews
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Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Received part on time, part was much less than competitors. FED EX delivered next door though.
By Eric P.
The product was delivered on time as estimated and it was a direct fit to the water heater.
By JLB
Response from Direct Brand· Oct 13, 2023
Thank you for your kind review, we are happy to help. If you need anything else in the future please don't hesitate to get in touch.
They did what they said they would do, then did it. Just that simple.
By Ken B.
Response from Direct Brand· Oct 4, 2023
Thank you for your review Ken, happy to help !
Great service product fit perfect
By JOE R.
Response from Direct Brand· Oct 4, 2023
Thank you for your kind review Joe.
Fast delivery good inventory
By Dean M.
Response from Direct Brand· Oct 3, 2023
Thank you for your review Dean. Please let us know if there is anything else we can help you with.
After looking back through my Emails, I did see the you sent me a tracking number. Even though the part is not at the front door as where it says it was delivered, that is not your company’s fault. I will file a claim with UPS.
By SHELTON O.
Response from Direct Brand· Oct 3, 2023
Thank you Shelton, we appreciate you taking the time to update your review. It means a lot to our team. If you need any information from us to claim from UPS then please let us know. We would be happy to help.
Great product,quick shipping
By Mike M.
Response from Direct Brand· Oct 3, 2023
Thank you for your review Mike. Please let us know if there is anything else we can help you with.
Price and delivery everything went just fine
By Richard M.
Response from Direct Brand· Oct 3, 2023
Thank you for your kind review Richard. Please let us know if there is anything else we can help you with.