They had the part I needed at a much…
They had the part I needed at a much lower price than I found on other sites, shipped the next day.
By Brad F.
Response from Direct Brand· Oct 21, 2019
Thank you Brad, happy to be of assistance
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
They had the part I needed at a much lower price than I found on other sites, shipped the next day.
By Brad F.
Response from Direct Brand· Oct 21, 2019
Thank you Brad, happy to be of assistance
The lady that helped me was very helpful and made sure we received our part the next day. This is my go to place when I need parts.
By Thomas C.
Response from Direct Brand· Oct 21, 2019
Thank you for your review Thomas, we are pleased to help you and look forward to doing so again in the future.
Excellent and best price around! Very fast shipping. Flagged your site for future purchases.
By Thomas H.
Response from Direct Brand· Oct 21, 2019
Glad to hear you are satisfied Thomas and thank you for taking time to post a review.
Great service
By customergc3
Response from Direct Brand· Oct 21, 2019
Thank you for your review.
The product I ordered was no longer available, I received a fast refund, will use and recommend, thanks Ken
By Kenneth C.
Response from Direct Brand· Oct 21, 2019
Thank you Ken. We are sorry that we didn't have your part in stock
The right part at the best price with great communication and quick delivery, 5 Star.
By Max S.
Response from Direct Brand· Oct 21, 2019
Max, thank you for taking the time to post a review and we are happy with our service.