Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Got exactly what was promised, fast, and at an excellent price
By customer
Response from Direct Brand· Feb 11, 2020
Thank you for taking the time to leave a review. We are pleased that you were hapyy with our service, delivery time, price and product.
Did not like the 2 different shipping dates the prices are good
By Guest
Response from Direct Brand· Feb 11, 2020
Thank you for taking the time to leave a review. We are pleased that you were hapyy with our service, delivery time, price and product.
found seals for my ancient Wolf stove....easy/peasy. Got new oven door seals sorted and calibrated the oven temperature....so maybe some chocolate chip cookies (not burned!!) will be coming my way from my bride....
By Brian L.
Response from Direct Brand· Jan 30, 2020
Brian, thank you for taking the time to leave a review. We are pleased that we were able to assist you and hopefully your "ancient" stove is now functioning correctly.
Very fast shipping, item as advertised very good price.
By Alan
Response from Direct Brand· Jan 23, 2020
Hi Alan, thank you for taking the time to leave a review. We are pleased that you were satisfied with our product and service and look forward to doing business with you in the future.
Good transaction.
By willard P.
Response from Direct Brand· Jan 15, 2020
Hi willard, thank you for taking the time to leave a review. We are pleased that your experience was first class and look forward to doing business with you in the future.
Ordering online was easy. There was a mistake in my shipping so I called and they fixed it right away and I got my product on time. Great experience
By Heather B.
Response from Direct Brand· Jan 14, 2020
Hi Heather, thank you for taking the time to leave a review regarding your experience. We are pleased that we were able to assist you and that you were happy with our service. next time you need a part, whether, it is for an Appliance, HVAC, plumbing, or pellet stove please take a look at our site and don't forget to tell your friends. Have a great day
Smooth purchase and perfect product
By Paul S.
Response from Direct Brand· Jan 10, 2020
Hi Paul, thank you for taking the time to leave a review. We are happy that we were able to help you and that you were impressed with our service. We look forward to doing business with you again in the future.
Excellent experience. Needed an oven part ASAP as it broke just days before Thanksgiving. Ordered the same part from DB and from a local parts store in town. The local store's part did not work. They marked it up nearly 500% .. AND .. would not take it back !!!! The part from DB cost five times less, came the day they promised .. AND WOKED !!!!
By Karl
Response from Direct Brand· Dec 4, 2019
Hi Karl, thank you for taking the time to leave such a great reveiew. We aim to get our products to our customers as quickly as possible. Happy cooking and don't forget to check out the great range of products we have to offer
