Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Needed microwave paint and it was shipped and delivered within 2 days. Thank you for that!
By Tom
Response from Direct Brand· Apr 3, 2020
Tom, thank you for taking the time to leave a review. we are glad to hear that you are pleased with our service. Take care
This is the third one I have purchased, the plastic on the wires keep melting off don't know why but at least this one was cheaper price wise.
By maricruz A.
Response from Direct Brand· Mar 25, 2020
Hi Maricruz, thank you for taking the time to leave a review. If you have any problems with our igniter then please contact us at [email protected]. Hopefully, the one we have sent you works ok. good luck
Fast & friendly
By Tommy V.
Quick response ! Item as described!
By James W.
Response from Direct Brand· Mar 16, 2020
Hi James, thank you for taking the time to leave a review. We are pleased to here that you are satisfied with our service.
Found Direct Brand looking for a part for my 40 year old oven. Their site was a little hard to use finding a part. I found it finally and they had by far the best price and the best shipping price. Much lower than any other site I had looked at. Best of all they shipped within about 3 hours!. That's amazing. My oven works again. I'll shop at Direct Brand again.
By Guest
Response from Direct Brand· Mar 4, 2020
Ben, thank you for taking the time to leave a review. It is nice to hear that you were impressed with our service and prices. We aim to be competitive with all the parts we sell. Thank you for the feedback on the website, we will take a look into this and see if we can make it more user friendly.
on time, fits perfect
By Terry H.
Response from Direct Brand· Feb 21, 2020
Dear Terry, thank you for taking the time to leave a review. Glad to hear that the part fits and arrived when expecded. We are glad to be of service. We supply a wide range of parts from appliances to RV's and Plumbing to BBQ's, check out our website.
Overall satisfied. Great price, quality part, fast shipping. Will defiantly be a returning customer.
By Dennis
Response from Direct Brand· Feb 21, 2020
Dear Dennis, thank you for taking the time to leave a review. We are pleased that you are happy with the price, shipping, and service you received. We supply a wide range of parts from appliances to RV's and Plumbing to BBQ's, check out our website.
Parts were perfect fit, good quality, with fast shipping !
By Dennis P.
Response from Direct Brand· Feb 21, 2020
Dennis, thank you for taking the time to leave a review. We are delighted that you found our service 1st class and are happy with your new parts
