Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Item was as described. Arrived on time.
By Amanda
Response from Direct Brand· May 12, 2020
Dear Amanda, thank you for taking the time to leave a review. we are pleased to hear that you are happy with our service and that you received the part quickly and efficiently
Exactly what I needed. Thank you!
By Christina C.
Response from Direct Brand· May 4, 2020
Christina, thank you for taking the time to leave a reveiew. we are pleased to hear that you asre happy with our service.
What’s the dimensions??
By Joe A.
Response from Direct Brand· Apr 27, 2020
Hi Joe, can you email [email protected] about the product you want the information about, please
The part arrived on time and worked great! Thanks for providing quality parts at very reasonable prices.
By Andrew D.
Response from Direct Brand· Apr 23, 2020
Andrew, thank you for taking the time to leave a review. We are glad to hear that you are pleased with our all round service and the competitiveness of our prices. be safe and take care
Great experience with Direct Brand. The part was shipped quickly and at a great price. Packaged very securely as well.
By Jeff
Response from Direct Brand· Apr 23, 2020
Jeff, thank you for taking the time to leave a review. We are happy to hear that you are pleased with our service. we always attempt to be competitive with our pricing. Be safe and take care
Professional
By Jen K.
Response from Direct Brand· Apr 14, 2020
Jen, thank you for taking the time to leave a review. We are happy to hear that you were pleased with the overall experince of dealing with Direct Brand.
Website friendly, quick delivery. Thanks to all your staff!
By Joanne P.
Response from Direct Brand· Apr 3, 2020
Joanne, thank you for taking the time to leave a review. we are pleased that you are happy with our overall service. From the website interaction to the part being shipped to you quickly and effieciently. Our staff are always pleased to serve. Take care
Product shipped quickly! Exactly as advertised!
By Maine
Response from Direct Brand· Apr 3, 2020
Maine, thank you for taking the time to leave a review. we are pleased to hear that the part you ordered was what you required and that the service you received was satisfactory.
