Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
fast shipment! and product good so far.
By Edwin
Response from Direct Brand· Feb 15, 2021
Dear Edwin, Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received. Take care and be safe
I have no complaints it came in a short time. The only trouble was a old guy on this end. Trying to find the part Thank you for the good service
By Larry S.
Response from Direct Brand· Feb 11, 2021
Dear Larry, thank you for taking the time to leave a review. We are pleased to hear that you are happy with our overall service. Stay safe and take care
I bought a Sylvania tv remote and it would not program. Name Brand Direct was 1) very responsive and got back with me quickly 2) refunded my money 3) made it easy. VERY IMPRESSED AND HAPPY! Thank you namebranddirect. Pat Davis, Seattle WA
By Patricia D.
Response from Direct Brand· Feb 11, 2021
Mmmm
Item as displayed. Shipped and received earlier than normally expected. Arrived in perfect condition. Installed and working perfect..
By Jerry D.
Response from Direct Brand· Feb 3, 2021
Dear Jerry, thank you for taking the time to leave a review. We are pleased that you are happy with our overall service and your part arrived in a timely manner. take care and be safe
Matt was an incredible help in getting the right parts to me. Thanks again
By tom K.
Response from Direct Brand· Jan 15, 2021
Tom, thank you for taking the time to leave a review. We are pleased that you are satisfied with our service. Matt is an important part of our team and w are glad to hear you were pleased with his assistance.
Great follow-up customer service! Unfortunately the unit we purchased didn't work with our electronics, and the rep was very quick in replying to our concerns, trying to help, and ultimately taking care of the return in a courteous and prompt way. Our electronic device was old so maybe that was the problem, and I appreciate her taking care of us.
By Debbie F.
Response from Direct Brand· Dec 29, 2020
Hi Debbie, thank you for taking the time to leave a review. We are pleased to hear that you were impressed with our overall service, thank you for your kind words
Perfect replacement door gasket for my englander stove. Exact fit and all i needed to restore my stove to perfect operating condition.
By arthur B.
Response from Direct Brand· Dec 11, 2020
Hi Arthur, thank you for taking the time to leave a review. we are pleased to hear that the part has got your stove working agian.
Excellent - Quick response - Fast shipping - No issue's - Will use again.
By James B.
Response from Direct Brand· Nov 16, 2020
Dear james, thank you for taking the time to leave a review. We are pleased to hear that you are pleased with our overall service and that your experience dealing with Direct Brand was smooth and easy. take care and be safe
