Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 9 reviews with 2 stars · Clear filters
They leave it totally up to you to order the right part so if you happen to not get the right part it's your fault
By Steve H.
Response from Direct Brand· Jan 23, 2020
Hi Steve, sorry to hear that the part was not correct. If you return the product we will refund your money.
