Fast delivery
Fast delivery. Came next day everything was great. Customer service is local as well
By Natalie P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Fast delivery. Came next day everything was great. Customer service is local as well
By Natalie P.
Easy to place order, fulfilled accurately and shipped on a timely basis, great experience!
By Steven K.
Everything works fine easily to install It’s summer so we can’t turn on the pellet stove full time yet but we tested it !!
By NAILA H.
We received the item promptly and it worked perfectly upon installation.
By Virginia S.
Got the oem number off my failed blower and they had the exact replacement at about half the price of some other places. Needed it asap so went with the next day option and it arrived just as planned. Installed and running again made easy with the right part
By Lance R.
Customer oriented & very professional
By Stephen
I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.
By JAMES J.
My order was shipped right away and received on time as promised. Order was packaged well and every thing was in the box. I will use Direct Brand again and would recommend them to any one who needs to buy the products they sell.
By Guy V.