Outstanding service…
Waiting for the status of my RMA before I upgrade tour review Just received the refund, Great place to work with, couldn't be happier!!
By John C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 5 stars · Clear filters
Waiting for the status of my RMA before I upgrade tour review Just received the refund, Great place to work with, couldn't be happier!!
By John C.
Helped me order the right part. Thank you
By Steve
Igniter works great!
By Steve B.
I have had lots of problems with ignitors on my timber wolf pellet stove. This one has worked great for 2 months now. Compared to other cheap ignitors, 2 months is a good record!
By Brock M.
The valve was easy to find. The price was very reasonable. I will be buying more products.
By Milton
Arrived as described.
By Terry M.
Excellent price fast processing and shipped within 24hrs definitely will buy from them again if needed
By Lee T.
Product was perfect replacement. Will order more in future.
By Review_at_par