Received one of the products damage and…
Received one of the products damage and now have to send it back.
By Faith Baginski B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
13,721 approved reviews, newest moderated first
Received one of the products damage and now have to send it back.
By Faith Baginski B.
Good packaging and good quality
By Ms D.
First experience was amazing, thank you for everything.
By Negron C.
Ordered product and on the day it was supposed to arrive the shipping website stated it was returned to sender. Reached out to Dior 2 days ago to see what was going on, have yet to hear anything back regarding my product, new shipment, etc.
By Austin
Amazing packaging and presentation. Loved the fragrances and mitzah. Many lovely free gifts with beauty purchase. Happy client.
By CC
Amazing and fast delivery
By Samone
Great website easy too use, product arrived much earlier than promised which was great.
By Edinger E.
Most brands, certainly luxury brands, do not require the damaged item to be returned. I can do it but it is one more inconvenience for me the customer. Additionally, I was not offered the option to receive a replacement. I will probably buy the item from another retailer.
By Tamara