He was very kind and helpful.
He was very kind and helpful.
By Roisann M.
Response from digitaltrust.com· Dec 15, 2025
Thanks for the feedback on our service, Roisann!
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
451 approved reviews, newest moderated first
He was very kind and helpful.
By Roisann M.
Response from digitaltrust.com· Dec 15, 2025
Thanks for the feedback on our service, Roisann!
Keaton Rodgers was exceptionally helpful. All questions were explained/ answered. He is an oustanding member of the team!
By Barbara W.
Response from digitaltrust.com· Dec 15, 2025
Barbara, we appreciate your warm words regarding Keaton's care. We've made sure to share it with him!
Keaton Rogers reviewed the Document that was emailed to Janette OConnor and explained what the wording meant. Then he reviewed the document that were sent to Digital and said everything was in order. It’s been a very long ordeal this year just to file the RMD. I am happy to find some of Digital’s people make it easier to work with.
By Jim O.
Response from digitaltrust.com· Dec 15, 2025
Jim, we're sorry to hear that your RMD has been a long ordeal, and we appreciate your feedback. It helps us improve in the future. Happy to hear that Keaton was able to make your experience end well. If you need anything else, please don't hesitate to reach out!
Very professional and helpful.
By GT
Response from digitaltrust.com· Dec 15, 2025
GT, thanks for your feedback!
My former Trust went out of business and sold my account to Digital Trust. I tried everything I could to file online without help. After hours of frustration I finally called the Helpline. Jazzlyn Bush completely changed my opinion. She was so helpful and very kind. I would recommend this Trust Company to anyone.
By David
Response from digitaltrust.com· Dec 15, 2025
David, we're so happy to hear Jazzlyn was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
An excellent experience with the Digital Trust company's Customer service representative! Thank you Marie Emery for your immediate callback and quick professional help with my request for an RMD Form to be emailed to me! I truly appreciate your understanding of what I needed and rapid accomplishment of your task! The email showed up in my inbox within moments! Thank you again and have a Merry Christmas!
By Jan O.
Response from digitaltrust.com· Dec 15, 2025
Jan, thanks so much for your feedback on Marie's service. Have a very Merry Christmas!
Krielow Chamberlain, is always helpful. I kind of always hope he is the one that picks up the phone.
By Jerry
Response from digitaltrust.com· Dec 15, 2025
Jerry, thanks so much for your feedback on Krielow's service. We appreciate you!
Alli Bell was awesome! Super helpful, easy to talk to, and made everything simple. Thanks, Alli!
By Jojo
Response from digitaltrust.com· Dec 15, 2025
Thanks for the kind feedback, Jojo!