Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
451 approved reviews, newest moderated first
I've been a long-time customer of this custodian (10 + years) and James Macariola was able to answer all my questions quickly and respectfully.
By Christine B.
Response from digitaltrust.com· Jan 22, 2026
Christine, we're honored to have you as a 10+ years client. Thank you for the feedback on James. Please don't hesitate to reach out should you need anything else.
Amanda took the time to explain what I wasn't understanding so i could correct my paperwork to make it correct.
By Shannon P.
Response from digitaltrust.com· Jan 22, 2026
We're so glad you're enjoying the BitcoinIRA experience, Shannon! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.
Called in to get assistance with my valuation and check on a couple of things before filing. Also needed the form reactivated and Brittany Cole assisted in getting my issues resolved. Thank you.
By James H.
Response from digitaltrust.com· Jan 22, 2026
Thank you for your feedback on Brittiany's care! We appreciate you, James!
I felt and observed her professionalism and sincerity to do her best to help me with my needs. She went over and beyond what was expected to make me feel understood and confident with the future of my requests.
By Miriam W.
Response from digitaltrust.com· Jan 22, 2026
Miriam, we really appreciate your kind words! Thank you for being a client!
Brittiany was knowledgeable, professional, thorough and pleasant. She answered questions methodically and with clarity. Excellent customer service skills. Please have her train new staff. Thank you. PS: Apologies for having initially spelled the representatives name incorrectly.
By Kimquy K.
Response from digitaltrust.com· Jan 20, 2026
Kimquy, we're so happy to hear Brittiany was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Very helpful
By D_Pultzmsn.com
Response from digitaltrust.com· Jan 20, 2026
We're here to help, D! Let us know if you need anything else in the future.
Amanda gave me all the information quickly and sent me forms I needed in real time.
By Braun
Response from digitaltrust.com· Jan 20, 2026
Braun, we're so happy to hear Amanda was able to help quickly. Please don't hesitate to reach out to us again if you need any further help.
This review is for the individual, not the company. I give the company overall, 2 stars, but a few people in this organization really try to do what is right vs. what is barely enough. The representative is named Krielow Chamberlain and he put thought and care into finding out the right answer to a very long question. Thank you!
By Greg S.
Response from digitaltrust.com· Jan 20, 2026
Hi Greg, thanks for your feedback on Krielow and the company. We strive for client satisfaction and we've shared your review with our team to improve our service. If you'd like to give more information on how we can improve, please don't hesitate to reach out.
