I am extremely disappointed
I am extremely disappointed with the product. It is damaged in two places and the engraving is ineligible and substandard. I have contacted the company for a refund and have not had the curtesy of a reply.
By MMartin
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
227 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
Diamofy (diamofy.com) has 227 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
227 approved reviews, newest moderated first
I am extremely disappointed with the product. It is damaged in two places and the engraving is ineligible and substandard. I have contacted the company for a refund and have not had the curtesy of a reply.
By MMartin
Very disappointed, my necklace cost over £25 but it is made from a very cheap metal which is making my neck discolour, the names on the rings, that are on a heart, are so tiny you can’t read them
By Linda B.
Very poor - took over a month to arrive! No one answered emails and when the necklace came the engravings were so small you couldn’t read them and they were three letter names, not multiple letters! Disappointing
By Mandy G.
Ordered 2 necklaces in March for my wife with kids names on it. They arrived but the engraving was very pale, names can be barely read. I complained, sent pictures and they told me they were sending a replacement that never arrived. They even faked an email saying that my order was changed to "to replace". But that was it. Now it has been 2 months and I've been writing to them but just they disappeared. Stay away from them!
By Diego R.
Very poor quality. Names not in order I requested. Very difficult to see the names as so small. Do not order from this company!!!
By MRS CERI L.
Ordered a necklace, money left my bank account but no order confirmation email was received . Contacted the company who said they couldn’t find my order. Asked them for a refund , they needed proof that it had left my bank, sent that to them. I then received an email saying I couldn’t cancel my order as it had been dispatched. Still no order confirmation or even an order number. It is now 17 days since my first email to them. No email confirmation, no order number, no product, no response from them. Absolutely disgraceful customer service.
By Twecolynne
Very nice. I just would like the heart to be a little smaller and the names engraved
By ARMODIOS M.
This lot need closed down. Ordered an item as an Xmas present in plenty of time but now waited over a month & still no sign. The last tracking update was on the 28th of December but nothing since. They dont reply to emails either!! Avoid these idiots
By Gary S.