Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
345 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DHL is listed under Shipping & Logistics.
DHL (dhl-usa.com) has 345 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
345 approved reviews, newest moderated first
Bruttissima esperienza. Pacco fermo alla dogana da giorni, mail automatiche, servizio al cliente indecente. Uno dei peggiore, se non il peggiore corriere mai visto. Un delirio avere 2 libri. facevo prima ad andarli a comprare negli Stati Uniti a piedi. VERGOGNA.
By Pita S.
Really professional delivery guys and good phone service.
By Josh Y.
DHL move their packages across the country by horseback. They are saving up so they can buy trucks to increase the speed of their shipping service. The horses and mules they are using are getting old anyway. It's time to modernize.
By Walter W.
I ordered some Christmas cards. It took longer for me to get the cards in the mail than it did the company to create the order. I followed the tracking - the packaged stayed in the warehouse for 2-3 days before it moved to the next warehouse. Not acceptable.
By Regeni
These delivery guys really are the nicest. Whether at my store or my home. If my door is closed and locked at the shop with a "Back in 5 minutes " sign on there he will always wait or look for me. The guys who comes to my home is just as good. Will always carry it to my car and put it in my trunk so I can take it to the store. Thanks so much.
By Shannon D.
Why would you ever use them? it makes no sense to me - why anyone would ever consider using DHL if they did the same thing. The shipping agent puts 3 bar code labels on it. The code would explain it. I get to DHL I watch DHL agent - skip scanning it - then opens the box and demands information from me. To pay DHL again. DHL is a complete joke, and you are making a huge mistake if you consider using them - for any of your logistics needs - if they do the same to you. If there was anything wrong he could of scanned the label and said there was a problem. However I took it home and had USPS ship it for near 1/3 the cost and it went there fast.
By SLM
NEVER USE DHL TO SEND ANYTHING TO NICARAGUA. Nicaragua customs is so corrupt that they are imposing a 100% tax on the value of your package. DHL cannot help you or get your package to you.
By Charles A.
It is ridiculous to use these middlemen for domestic shipping
By Barbara S.
