DeskyReviews of desky.com

Response from Desky· Jun 26, 2026

Hi Dave, Thanks for taking the time to share your feedback, and we’re sorry to hear about the delay and the frustration this caused. We’d like to look into this further for you, as this is not the experience we aim to provide. Could you please share your order number so we can review what happened with your shipment and make sure it’s properly addressed? Once we have your order details, we’ll be able to investigate and follow up with you directly as quickly as possible. - Amelia M.

Response from Desky· Jun 1, 2026

Hi Vi, Thanks for the great feedback! We’re glad you found the office chairs comfortable and visually appealing, and that the delivery was on time. We appreciate your support and hope you enjoy your new chair for a long time to come. - Amelia M.

Response from Desky· May 31, 2026

Hi David, Thanks so much for the great feedback, really glad to hear you’re happy with your desk. Solid build quality is exactly what we aim for, so it’s great to know it’s living up to expectations. We really appreciate you taking the time to leave a review! - Amelia M.

Response from Desky· May 25, 2026

Hi Amanda, Thanks so much for the great review! It’s awesome to hear the mount has exceeded your expectations and is working so well with your 17” Dell workstation. We’re especially glad the ventilation, stability, and spring-loaded padded retainers are performing as intended, that combination of airflow and secure hold is exactly what we designed it for. Really appreciate your support, and it’s great to hear you’re coming back for a second one for your remote setup! - Amelia M.

Response from Desky· May 25, 2026

Hi John, Thanks for taking the time to share your experience, and I’m really sorry for how this played out. We completely understand your frustration, reaching out with purchase questions and not receiving timely replies, especially over the weekend and outside business hours, would be disappointing. Our team wasn’t available after hours, and we should have made that clearer and managed expectations better around response times instead of leaving you waiting without proper follow-up. The final response you received was also not appropriate in tone or helpfulness, and that’s not the standard we expect from our support team. We understand how that would leave you feeling unsure about trusting us with a purchase, and we take that seriously. We would also like to note our business hours are clearly stated here: https://desky.com/pages/contact-us We appreciate you raising this, and we’re reviewing how after-hours enquiries are handled so customers aren’t left in limbo. - Amelia M.

Response from Desky· May 19, 2026

Hi Sarah, Before further troubleshooting can you please confirm if this issue is when you have raised the arm rest to the highest position? This design makes it so when raised to the maximum height, it will release and go back to the bottom. It is meant to be used at a height range under this. I can see that we have already reached out to you a couple of hours ago and are waiting on a response from you, please let us know if you need further assistance. - Kind Regards Amelia M.

Response from Desky· May 18, 2026

Hi Skye, Thanks for taking the time to share such detailed feedback, and I’m sorry to hear about your experience across both the chair and the caster wheels. On the wheels specifically, we do need returned items to be in a resellable condition for hygiene and quality reasons, and that assessment is based on inspection at our warehouse. I understand your frustration with the “hair” comment, our intent isn’t to be overly strict for the sake of it, but to ensure returned products can be safely restocked. That said, if there’s any uncertainty around the outcome of a return assessment, we’re always happy to re-review it with additional context from your side. Regarding your experience with the gliding wheels, they are designed to roll more freely than standard casters, which can feel quite different depending on flooring type and user preference. Your feedback about excessive movement and discomfort is still important, and we’ll pass it on to our product team for review. On the chair itself, we’re sorry to hear it hasn’t met your expectations in terms of build and value. We aim for durability and long-term performance, so it’s disappointing to hear it’s fallen short for you. If you’d like, please reach out to our support team directly so we can take another look at your case in full and see if there’s any further way we can help. -Amelia M.

Response from Desky· May 12, 2026

Hi Simon, Thanks for your feedback, we’re really glad to hear you’re happy with the quality of the wood and that the product suits your modern office needs. It’s great to know you found it easy to assemble as well. We appreciate you taking the time to share your experience! -Amelia M.