Desert Financial Credit UnionReviews of desertfinancial.com

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4.5/ 5

Excellent

344 reviews

Desert Financial Credit Union4.5Excellent

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About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on The Fair Hearing: 2026

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May 13, 2025

THE WORST DEGRADING EXPERIENCE

May 13, 2025 • @Dean_dilworth I wish there was a way to give a negative star after the service I received from this institution. Firstly, I refinanced a loan with a much better institution at 2% less interest. The bank that refinanced my loan requested a payoff multiple times. They were told I would have to be on the line to authorize this. Really, come on. So we make the call. The person who answered was Brandon. He asked for my name, date of birth, social security number, and driver's license. He then said I would need to come in to prove I am male! The audacity of that statement. I asked, 'Exactly how would you like me to prove this?' He then states that Desert Financial takes security very seriously and that I am misunderstanding the situation. He adds that my voice does not match what he expects of a male voice. Firstly, that is something you should never say. The representative from my new bank tells Brandon that he is speaking to Mr. D and admonishes him for addressing me incorrectly. We then asked for a manager. Said manager left us on hold for 26 minutes. He introduces himself as Julian and supports Brandon's behavior. After 45 minutes of feeling insulted, we finally obtained the payoff information. I will be closing my accounts with Desert Financial by the 23rd and will never do business with them again due to their bigotry. It is unacceptable for any business to behave in this manner. I was made to feel inferior. My tone of voice is due to a very traumatic incident from my early youth that caused multiple surgeries and scars. Brandon and Julian, you need to do better

By Dean D.

Response from Desert Financial Credit Union· May 16, 2025

We understand your frustration and deeply apologize for the experience you had with our representatives. We strive to provide a respectful and inclusive environment for all our members, and it is clear that we fell short of that standard in your case. We take your feedback very seriously and will use it to improve our training and procedures. We are committed to ensuring that all our employees are equipped to handle interactions with sensitivity and professionalism. We are truly sorry for the distress this incident caused you and appreciate you bringing it to our attention.