Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
I was very well attended and received guidance for the app and was helped with small changes in my children accounts.
By Amanda G.
Response from Desert Financial Credit Union· May 20, 2025
We're happy to hear about your experience! We appreciate your positive feedback!
The agent was helpful and kind. Supportive
By Jessica
Response from Desert Financial Credit Union· May 20, 2025
Thanks for the 5-star review, Jessica!
I went into the bank to open a new account. I had to sign in at the teller’s window and they were polite and friendly. I was then called to the back and the woman who helped was extremely pleasant and was a joy to work with. I’d highly recommend Desert Financial Credit Union to everyone!!
By Derrick
Response from Desert Financial Credit Union· May 20, 2025
We're happy your experience opening a new account was so positive. Thank you for the recommendation and for leaving a 5-star review!
Someone actually called me and asked me about my financial needs.
By Tommie
Response from Desert Financial Credit Union· May 20, 2025
Thank you for letting us know that you appreciated our team reaching out regarding your financial needs, Tommie!
Friendly and quick customer service!
By Shannon
Response from Desert Financial Credit Union· May 20, 2025
We appreciate your kind words and are glad you were satisfied with our service, Shannon!
Very easy to establish an account. Good follow-up, but still waiting for our debit cards and it's been over 2 weeks now.
By CurlyQ
Response from Desert Financial Credit Union· May 20, 2025
Thank you for sharing your feedback with us! We're delighted that you found opening an account easy. We're sorry you haven't received your debit card in the mail. You can visit any of our branches to have a debit card printed the same day.
I had a 54 year career in banking and worked my way up to VP in Commercial/Retail Sales and Branch Management and I found your bank to be knowledgeable in your banks products, had superior sales skills and friendly and efficient during the opening process. We opened 2 checking accounts with debit cards,and a savings accounts. He set set both of us on our online banking apps and cross sold us on your trust and investment services. We have an appointment on June 13th at his branch. What more could you ask for.
By Michele E.
Response from Desert Financial Credit Union· May 20, 2025
We appreciate you sharing your experience. It's great to hear the account opening process was efficient and that our team's knowledge and sales skills were beneficial to you. We're glad you're exploring our trust and investment services. Thank you!
Can't get account registered so I can do my banking online.
By Shelly
Response from Desert Financial Credit Union· May 20, 2025
Hi, Shelly! We're sorry to hear you're having trouble setting up Online Banking. If you need assistance, please stop by a branch or call us at (602) 433-7000.
