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Desert Financial Credit Union Reviews | Read Customer Reviews of desertfinancial.com

Credit & Debt Services

Desert Financial Credit UnionReviews of desertfinancial.com

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The Fair Hearing score

4.5/ 5

Excellent

344 reviews

Desert Financial Credit Union4.5Excellent

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About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on The Fair Hearing: 2026

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Desert Financial Credit Union reviews

344 approved reviews, newest moderated first

Jun 25, 2025
Friendly team
Friendly team. Easy peasy
By Thomas M.
Response from Desert Financial Credit Union· Jun 25, 2025
We're glad you found our team friendly, and your experience was easy. Thank you for your positive feedback, Thomas!
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Jun 25, 2025
Every employee is always very helpful…
Every employee is always very helpful and respectful, a pleasure to do business with.
By Michele
Response from Desert Financial Credit Union· Jun 25, 2025
Thanks for the 5-star review, Michele! We are happy to hear that our team's helpfulness and respect made your experience so pleasant. Thank you!
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Jun 25, 2025
BEST CUSTOMER SERVICE EVER!!!!!
BEST CUSTOMER SERVICE EVER!!!!! Heather was AWSOME!
By Jerome
Response from Desert Financial Credit Union· Jun 25, 2025
We appreciate your feedback and are glad you had a positive experience with us. It means a lot to us that you took the time to share, Jerome!
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Jun 24, 2025
Was Not told that my paper checks would…
Was Not told that my paper checks would not go through for up to 8 days. Having a job that pays in paper checks not having money right away is a real bummer. Wish my banker would have said something when setting up my account.
By Amanda
Response from Desert Financial Credit Union· Jun 25, 2025
Thank you for sharing your experience with us, and we apologize for the frustration this caused. Our policy includes holding all checks temporarily to help prevent fraud. We understand how inconvenient this can be, especially when you're relying on those funds. We’ll share your feedback to help improve how we communicate this upfront. If you have any questions, please call us at (602) 433-7000.
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Jun 24, 2025
Long wait and failure to complete order and transaction
I waited a long time both times I went in to open an account. I asked to order checks. I called back and found out the checks had not been ordered. I deposited $12,000. I was told there would be a hold on the deposit. The service rep asked to see my balance for the account I wrote the check from. I showed him my balance. He said that he could release $500.00. I called back 2 days later because the $500 had not been released. He said he forgot and that he would release 1000 of the 12,000, I had deposited.
By Diana
Response from Desert Financial Credit Union· Jun 25, 2025
Thank you for taking the time to share your experience, Diana. We’re sorry to hear about the delays and miscommunication you encountered. That’s certainly not what we want for our members. We appreciate your patience and feedback, and we’ll share this with the team to help improve service and follow-through. If you’d like to discuss your situation further, please call us at (602) 433-7000.
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Jun 24, 2025
Excellent customer service from start…
Excellent customer service from start to finish. Highly recommend.
By Matthew
Response from Desert Financial Credit Union· Jun 25, 2025
We are so happy you had a great experience with our service! Thank you for your recommendation, Matthew.
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Jun 24, 2025
Everyone is so helpful and willing to…
Everyone is so helpful and willing to go the extra mile. Thank You
By Wilmer O.
Response from Desert Financial Credit Union· Jun 25, 2025
Thank you for the 5 stars, Wilmer! We are so glad to hear that our team was helpful.
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Jun 24, 2025
Never received my debit card in the…
Never received my debit card in the mail, I had to physically go to a branch office. They printed a card for me told me to call the number to activate it. Couldn’t activated, needed to call them directly. I called, was on hold for a while, then come to find out there was an issue printing my debit card, had to wait a long time in the phone for them to activate it.
By Eneyda
Response from Desert Financial Credit Union· Jun 25, 2025
We’re sorry to hear about the inconvenience you experienced with your debit card. That’s certainly not the smooth process we want for our members. We appreciate you sticking with it and sharing your feedback, Eneyda!
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