Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
The agent spoke clearly and acted quickly and professionally.
By Dan
Response from Desert Financial Credit Union· Jan 6, 2026
We're glad you found our team to be clear, quick, and professional. Thank you for your positive feedback, Dan!
Seamless, everything went smooth and fast !
By Roland L.
Response from Desert Financial Credit Union· Jan 6, 2026
We're happy to hear that your experience was smooth and fast. Thanks for the 5 stars, Roland!
The bank is good and hold and takes care of my money I can work worried free because ik I have a trust worthy bank to count on.
By Favian F.
Response from Desert Financial Credit Union· Jan 6, 2026
We're happy to hear that you feel secure with our services. It means a lot to us that you trust us to safeguard your finances and provide peace of mind.
My experience with the desert Financial I love the customer service. People are nice there and they help you out when you need the help and I really love it.
By Jessica T.
So far I have had an excellent experience with Desert Financial Credit Union. Their staff at the local branches were very helpful and friendly and their phone customer service personnel were extremely pleasant to work with when getting the information I needed to access my account. I would highly recommend banking with Desert Financial.
By Ashley P.
Response from Desert Financial Credit Union· Nov 20, 2025
We're happy to hear that you had such a positive experience with our team. Thanks for the 5-star review, Ashley!
Great and easy to do business with. Very transparent on every step of the way. Communication was very existent thru the process. Definitely found my new bank!
By Alfonso F.
Response from Desert Financial Credit Union· Nov 3, 2025
We're happy to hear that you had a good experience! We appreciate you taking the time to leave a positive review. Thank you for choosing Desert Financial!
I want to acknowledge my mistake with DF; Call it a senior moment or whatever I felt someone had charged at Walgreens but I was wrong and wish to apologize to DF and Walgreens this event; It was my own charge, i spaced. Sgh
By Scott H.
Response from Desert Financial Credit Union· Nov 3, 2025
We appreciate the feedback, Scott!
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By Consumer
Response from Desert Financial Credit Union· Nov 3, 2025
Thanks for the 5 star review!
