Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
291 reviews
DerbyBox.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kentucky Derby Tickets - DerbyBox.com a Louisville Based Kentucky Derby Ticket & Travel Specialist. Full-time with 25 years experience providing Kentucky Derby Travel Packages & Premier Seating to the Kentucky Derby, Kentucky Oaks and all Horse Racing e...
DerbyBox.com (derbybox.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
291 approved reviews, newest moderated first
Derbybox is top notch! My sons and so wanted the b s seats and they delivered exactly what they said they would deliver, always kept me abreast and kept their word. I could not recommend anybody better, first class firm! Robert Brenner
By Robert B.
DerbyBox.com was GREAT!! My group had a lot of questions and they replied timely via email and had lots of good information. We bought front row tickets for the Oaks races and it could not have been easier. They got us close to the aisle as requested and the tickets were electronically moved to my account by mid-late April. It could not have worked any easier. Oaks was great and our seats were amazing. Will definitely use Derbybox.com again. Thanks!!!
By Mike H.
No refunds from there. I was hoping to get my refunds soon but it has been for twoo weeks of silence. Better find another company.
By Jack S.
Derby box is refusing to refunds. They have had the use of my money for several months and now they want to keep my money for another year if they are still in business from law suits. I would not even buy Zoo tickets from this company.
By Justin H.
I am still waiting to hear back from them. Many phone messages and emails. I am in Canada and the borders are closed. How am I supposed to get there? My lawyer suggested trying to work it out with them directly first. I am still hopeful that they will get back to me with some kind of resolution.
By Mary C.
Buyer BEWARE! I've been asking for them to refund my tickets since the date was changed. Not only do they refuse to help, they have switched the seats I purchased and are STILL unwilling to refund. Filing with the FTC and my attorney hoping to recoup at least part of the cost. Do not be fooled!!
By JaksMom
Horrible customer service. Can’t get calls back. And can’t make it with the date change. They want 20% more and to transfer ticket to next year. Buy your ticket elsewhere.
By Logan
DerbyBox is now offering to transfer tickets to 2021 from 2020 at a 20% increase ahead of time. This means they get to pocket the 20% and hold your money for another year. If the increase winds up being 5%- they get the net as profit. Not great customer support- buy your tickets elsewhere!
By Dieter B.
