DellaReviews of dellahome.com

We received the replacement remote as promised yesterday, customer service was great. The unit is already saving use a lot of electricity, I’m so happy with the look and how quiet it is. Just be sure and get it professionally installed!

After significant amount of research this is one of the BEST mini splits you can fine. It is variable Compressor and latest R-32. We are very happy with it. Would recommend getting this unit! We installed it in our Master Bedroom downstairs. All the kids upstairs so we run the central upstairs and only run the Minisplit in Master 200-750W. No need to run our 5 TON downstairs AC to cool the living room kitchen dining office hallway laundry. No one is there all night so why run 6000W vs 200W?? BIG difference in energy saving!!!

I did alot of research before I purchased my next portable ac unit. I was skeptical at first because I never heard of this brand - but boy was I wrong. I took the chance and ordered a DELLA Traverse Series 14,000 BTU Portable Air Conditioner With Heat Pump. Worth every penny! The customer service is superb!! I do not regret my purchase and if you’re overthinking like I was, please give Della a try.

Wouldn't recommend this company to anymore. Don't stand behind there products at all. Purchased an item 6 months ago and they want me to toss it away and purchase a new one. What an absolute joke!!!

The customer service was excellent. I only wish that they had a solution. But receiving a refund worked as well.

This machine works great, I have no complaints there. My issues were with the handles, wheels, and the vent hose/window slide. This unit is heavy, and the drain in on the very bottom, up against the floor. So to drain it, you have to lift it up and place it on top of something, I used a step stool, in order to be able to put a cup/bowl under the drain to collect the water. But the handles aren't centered and very shallow. Deeper, centered handles or handles that extend from the side of the machine would've made this process much less arduous. I feared I would drop it because of the size and location of the handles. Under no circumstances would I suggest trying to muscle this puppy down any steps to get it outside to drain...it's heavy and bulky. I would strongly recommend providing at least a 6ft vent hose. The heat output on this ac unit is high and it causes the thin plastic of the hose to soften significantly. Because it gets so soft, it comes out of the connector that attaches it to the ac unit. It just falls out, even if it's fully screwed in. Along with this, the plastic vent that attaches to the window slide panel constantly falls out of the window, due to how soft the plastic gets. Not only that but you can't fully close the window or it puts too much pressure on the slide, causing it to sink into the window track and then the vent pops out. I had to rig the sill with cardboard slats to raise the slider up high enough to prevent the vent from coming into contact with it and popping out. My suggestion is to make the slide wider and provide at least an inch of space between the edge of the slide and the vent opening. Lastly, the wheels. This unit is over 80lbs and has itty bitty casters on it, which are fine if you have a completely smooth floor. We have rugs and carpet to navigate and it was near impossible to move this from room to room when our ac was being repaired (we live in the deep south). Larger casters that give the machine a couple inches of ground clearance would be fantastic. My back and legs were not very happy with me after 10 days of moving this ac twice a day. It worked great and it kept our house livable in August in the south. The cost was unbeatable for the features and square footage it covers. I absolutely recommend it, just please make the improvements.

When I spoke with tech support they was very helpful in helping me to make sure I purchased the correct size for my shop. The instructions where very helpful on the installation, I had also seen some uTube of there units.

Easy DIY project. No brainer.