Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
702 reviews
Defensive Drivers InstituteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defensive Drivers Institute is a leading online platform providing comprehensive driver education services across the United States. Our organization is committed to promoting safe driving practices and equipping aspiring drivers with the knowledge and skills needed to navigate the roads responsibly.New York 5-Hour Online Pre-Licensing CourseOur NYS DMV approved program is designed for new drivers seeking their first driver's license in New York. This course provides essential training on traffic laws, safe driving habits, and defensive driving techniques. It is conveniently available online, allowing students to learn at their own pace and from the comfort of their own homes.Learn More and Enroll Now!Arizona Defensive Driving CourseThis course is designed specifically for drivers who need to meet court requirements and clear their driving record. Approved by the Arizona Supreme Court, this course allows you to dismiss one eligible ticket every 12 months.Dismiss Your Ticket Today!With our user-friendly online courses, we have helped thousands of individuals become confident and responsible drivers. Our programs are designed by experts in the field to ensure that learners receive the most up-to-date and effective education. We offer a wide range of courses, from defensive driving to traffic school, each tailored to meet the specific requirements of different states.Our commitment to excellence and customer satisfaction is reflected in our top-rated services and the positive feedback from our valued customers. We strive to offer the highest quality education to foster a safer driving environment for everyone. Whether you are a new driver preparing for your road test or someone looking to improve your driving skills, Defensive Drivers Institute is here to guide you every step of the way.
Defensive Drivers Institute (defensivedriversinstitute.com) has 702 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
702 approved reviews, newest moderated first
Very easy to follow!
By Katherine G.
Response from Defensive Drivers Institute· May 29, 2025
Thank you, Katherine! We're happy to hear the course was easy to follow. We appreciate you choosing Defensive Drivers Institute and taking the time to leave a review!
Convenient and easy to use! For a small fee, you can have the course read to you which makes it easy to listen to and watch on a commute or at home. You can do it over the course of several days, in one day or a few weeks.
By KP
Response from Defensive Drivers Institute· May 27, 2025
Thank you, KP! We're glad you found the course convenient and flexible, and that the read-along option helped make it even easier to complete on your own schedule. We appreciate you choosing Defensive Drivers Institute and taking the time to leave a great review!
The course is well-designed, informative, and I'm really enjoying the content. However, the reason for giving fewer stars is due to a recurring issue with the OTP and security question verification process. When prompted, I enter the correct OTP, and the system allows me to continue with the course. Despite this, it still shows a message saying "Incorrect OTP – 2 attempts left." After two such instances, the system asks for the OTP again and then locks me out, even though I had entered the correct OTP initially. If the system is verifying the OTP and granting access, it's unclear why it counts these attempts as failures and eventually restricts access. I hope this can be looked into and resolved, as it affects the overall learning experience.
By Divesh H.
Response from Defensive Drivers Institute· May 27, 2025
Thank you for your thoughtful feedback, Divesh. We're really glad to hear you're enjoying the course content, and we sincerely apologize for the frustration caused by the verification issues. What you described shouldn't be happening, and our technical team will be investigating this right away. Our customer support manager will also be reaching out to you directly to help resolve the issue and ensure you can continue without interruption. We appreciate you bringing this to our attention and for taking the course with us.
The course is very educative and I would recommend DDI to everyone who is looking to take the compulsory online course and also seeking for refresher training. Well explained modules with videos and pictures to aid our understanding.
By Timothy
Response from Defensive Drivers Institute· May 27, 2025
Thank you, Timothy! We’re thrilled to hear you found the course educational and well-presented. It’s great to know the videos and visuals helped enhance your understanding. We truly appreciate the recommendation and are glad you chose Defensive Drivers Institute!
Helpful information and easy to understand. Would recommend this online course to anyone
By Laura F.
Response from Defensive Drivers Institute· May 25, 2025
Thank you, Laura! We're so glad you found the course helpful and easy to understand. We truly appreciate the recommendation and are grateful you chose Defensive Drivers Institute!
This is a good course.
By Taposh M.
Response from Defensive Drivers Institute· May 25, 2025
Thanks, Taposh! We’re glad to hear you enjoyed the course. Appreciate you choosing Defensive Drivers Institute!
Nothing wrong with the course itself, but sometimes the phone verification process would fail, even though I put the codes in right. Happened 3 separate times
By Mel A.
Response from Defensive Drivers Institute· May 25, 2025
Thank you, Mel! We're glad to hear the course itself worked well for you, and we appreciate you flagging the issue with the phone verification process. That definitely shouldn’t be happening—we’ll look into it, and our support team is always here if you run into anything similar in the future. Thanks again for taking the course with us!
It was good.
By Rafael V.
Response from Defensive Drivers Institute· May 23, 2025
Thanks, Rafael! We’re glad you had a positive experience with the course. Appreciate you taking the time to leave a review and for choosing us!
