Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
36 reviews
Decor OutdoorSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decor Outdoor is a modern online boutique catering to interior designers, commercial buyers and homeowners. We specialize in premium furnishings and offer dedicated service to upscale residential and commercial decorating projects.Whether you're looking for high-end outdoor furniture, luxury patio umbrellas, elegant fire pits or fireplaces, we can work with you to create your vision and stay within your budget. Our exclusive luxury brands prioritize eco-friendly materials and manufacturing processes to create some of the most unique designs in the industry.
Decor Outdoor (decoroutdoor.com) has 36 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
36 approved reviews, newest moderated first
I worked with Bill, who took the time to understand what my husband and I were seeking, worked with another company to secure the items, and is super responsive.
By Lisa
Response from Decor Outdoor· Sep 23, 2026
Thanks Lisa! We know that every customer's situation is unique and we try to provide complete, accurate and timely communication.
I purchased two special order items. Decor outdoor stayed on-top of my order and followed up as appropriate.
By Robert C.
Response from Decor Outdoor· Aug 28, 2026
Glad to help. We know how important it is to have what you need when you need it, especially when scheduling contractors (or yourself) for larger outdoor projects.
orders were delayed, missed and still not fulfilled Very frustrating service
By Claude N.
Excellent service
By Jon B.
Response from Decor Outdoor· Aug 6, 2026
Happy to help, Jon. Bambrella makes a very durable cantilever umbrella.
Personnel were very communicative, helpful, and accommodating. Product was exactly as promised.
By Brian O.
Response from Decor Outdoor· Aug 3, 2026
Brian - I'm glad we were able to get you the parts you needed. Woodline's Safari umbrella is one of our more popular models.
Decor Outdoor is the rare online service where a knowledgeable human being responds to your inquiry in real time. Bill Ferris helped me plan a challenging order from South Africa, and shepherded it through. I was positively delighted with the service.
By Mark M.
Response from Decor Outdoor· Jul 26, 2026
I can’t tell you how many people have commented about how much better it is talking with a live person vs chatbots
Great service and communications over email/phone to understand which replacement part I needed for my umbrella, and getting the part added to the catalogue.
By Nick T.
Response from Decor Outdoor· Jul 20, 2026
Thanks Nick! We understand that our umbrellas are an investment and are happy to help replace individual parts when they eventually wear out.
After difficulty finding the necessary part it was available through Decor Outdoor which was a huge relief.
By Darren K.
Response from Decor Outdoor· Jul 8, 2026
Buying high-quality patio umbrellas is an investment. So, it's nice that companies like Shademaker have replacement parts, so you can fix what's worn out, rather than the whole shade.
