Great customer service!
Great customer service! Fantastic follow up by customer service re: the status of my shipment.
By Sherri F.
Response from DecorativePlumbingPros· Apr 26, 2024
Thanks Sherri! Happy to help anytime. :) Brian
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more.DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market.Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
DecorativePlumbingPros (decorativeplumbingpros.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 137 reviews with 5 stars · Clear filters
Great customer service! Fantastic follow up by customer service re: the status of my shipment.
By Sherri F.
Response from DecorativePlumbingPros· Apr 26, 2024
Thanks Sherri! Happy to help anytime. :) Brian
Thanks. Prompt shipping, fair price. Very happy with my purchase.
By HJSNYC
Response from DecorativePlumbingPros· Apr 17, 2024
No sweat! Happy to help anytime! :)
Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.
By Top R.
Response from DecorativePlumbingPros· Apr 8, 2024
Thanks Matt! Happy to help anytime! Brian
Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!
By Ramo N.
Response from DecorativePlumbingPros· Mar 18, 2024
Thanks Ramo! Happy to help anytime! Brian
Easy order and pick-up. Pleased
By KW
Good customer service
By DLandi
Response from DecorativePlumbingPros· Dec 18, 2023
Thanks! Happy to help anytime. :)
They made a mistake with my order (sent one of my items to someone else) but responded to my request to make it right. They shipped the second item quickly and apologized for the mistake and delay. That’s good business.
By Laura D.
Got my hard to find toilet parts on line from them. Luckily I was able to determine on my own which (model, etc.) ones I needed, but I think they can help you out if you cannot. All came in the mail just fine, with no issues.
By my_builder