DashCam BrosReviews of dashcambros.com

Response from DashCam Bros· Jan 3, 2018

Hi Michael, Thank you for leaving feedback for us. We are sorry to hear about your experience. Sometimes, technology is faulty, and when that happens, we offer product specialists to troubleshoot with customers to help solve the issue. In this specific case, we had our specialists speak with you to help solve the issue. However, even though we offer troubleshooting to customers, we cannot force a customer to go through the troubleshooting with us if they do not wish to do so. When customers don't wish to troubleshoot their product with us, which was the case here, we allow the customer to return the item as per the return policy. It is our understanding that in this specific case, due to your dissatisfaction, we have already issued you a fully paid return shipping label, as well as an agreement to waive any restocking fees. We are still awaiting the return of the product for your refund.

Response from DashCam Bros· Oct 23, 2017

Hi, Sorry to hear you did not have as positive an experience with our company as we would have strived for. From the order details, I see that the product was delivered with free shipping (as requested), and delivered in 2 days after ordering. Please feel free to reach out to us at [email protected] to see how we can help improve your experience.