Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
Darwin's Natural Pet ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
Darwin's is always great! Cats love the food.
By Amanda Young C.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Amanda, Thank you so much for sharing this! We’re thrilled to hear your cats are loving their meals. It means a lot to us to be part of their daily routine and well‑being. Thank you for choosing us to feed your pets.
Excellent product! Fast, efficient delivery! Easy (reorder) options to get just what we need from the Darwin's website too!
By Jeff
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Jeff, Thank you so much for sharing this! We’re thrilled to hear that the food, delivery, and reorder options are all working so well for you. We appreciate you choosing Darwin’s for your pets.
The local delivery company has failed delivery 3 times in the last year. Fortunately the packaging kept the meat frozen until we could get the box ourselves. Darwin's agents have always done what they could the make up for what has turned out to be an unfixable situation and have finally agreed to switch to an alternative.
By Scott B.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Scott, Thank you for sharing this, and for your patience through those delivery issues. We’re truly sorry for the repeated trouble with your local carrier, and we appreciate you giving us the chance to fix the issue. We’re glad the packaging kept your food safe, and we’re hopeful the new delivery option provides a much smoother experience moving forward.
My interactions with Darwin's have all been positive. They are responsive and informative and sell good products that I trust.
By Barbara R.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Barbara, Thank you so much for sharing this. We’re grateful to hear your experiences with our team have been positive and that you trust the quality of our food. We appreciate you being part of the Darwin’s family.
I've been with Darwins for many years. Their products are outstanding, their customer service is top notch, they respond quickly and are always looking for ways to improve their products and their service. My dogs love it too!
By Chris
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Chris, Thank you so much for being with us for so many years. It means a great deal to know our food, service, and ongoing improvements have earned your trust. We’re thrilled your dogs love their meals and truly appreciate you being part of the Darwin’s family.
We’ve used Darwin’s for probably 15 years. The food is always consistently top notch and the customer service is outstanding! My dogs’ health speak to the benefits of raw feeding and Darwin’s has been instrumental in this journey.
By Brenda
Response from Darwin's Natural Pet Products· Jun 9, 2026
Brenda, Thank you so much for being with us for so many years. It means a great deal to know our food and customer service have supported your dogs’ health throughout your raw‑feeding journey. We’re truly grateful for your trust in Darwin’s.
I like the care and thought that goes into the packaging and shipping of the food to ensure by the time I receive it in Hawaii that it is still frozen. It is a very perishable product and I would like to thank you for doing an excellent job.
By Joanne R.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hi Joanne, Thank you for taking the time to share this. We understand how important reliable packaging is for customers in Hawaii, and we’re glad to hear your food arrives frozen and protected. We appreciate your trust and your kind words.
One of boxes had been ripped open and re-taped, also one of the meals had been torn open, I had to toss that away. This is the first time, I have had any issued with packaging.
By J T.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hello, We sincerely apologize that your order arrived damaged. It’s very important to notify our customer service team so they can assist you and document the issue. Carriers are required to return damaged boxes to us rather than deliver them, and we want to ensure this is handled correctly. I’ve forwarded your details to our customer service managers, and they will be reaching out to you. Thank you for bringing this to our attention.
