Darwin's Natural Pet ProductsReviews of darwinspet.com

We started giving Darwin’s to our Boston after we found out she had cancer, we are positive it extended her life! Her coat was extra shiny and her energy levels were high, even to the end. We now feed Darwin’s to our née Boston Terrier puppy and she couldn’t be happier! Scarfs it up faster than we can put to down. We love Darwin’s!

My husband and I decided to finally get serious about our diet. We cut out ALL processed and canned foods, sugar, alcohol, “bad” carbs- sticking only to REAL food. Both of us lost a lot of weight and feel great. This got me thinking about our dogs. I, like most people, were brought up feeding all our dogs and cats store bought kibble. It never entered my mind to think otherwise. I even worked in a pet store for over 20 years lecturing to my customers about the latest high end “grain free” dog and cat foods, and teaching them how to read labels properly. I sold a lot of pet food, because I believed it myself. A light bulb went off in my head one night looking at the kibble I was pouring into our dogs’ bowls. YUCK! We’ve now been feeding Darwin’s Raw food for years. Our dogs are doing great! Shiny coats, lots of energy (even the seniors) - even their breath no longer stinks. And They SO look forward to dinner now - on kibble they’d take it or leave it. An absolute sure sign you are feeding your dogs well is....uhmm..well, truthfully...look at their poop! Gross I know, but a very important point. We have 3 dogs and you’d never know it by looking in our yard. Their stool is very small and very firm. Super easy to clean up, and, I know this is hard to believe, but it doesn’t stink! A neighbors dog pooped in our yard the other day and omg ! It was huge and just disgusting. It was literally impossible to pick up - i ended up having to hose it down. Sorry, I know this is gross to talk about but I believe the lack of filler is evident with feeding Darwin’s . We are struggling financially because of Covid - but no matter what, I’ll NEVER go back to feeding kibble. I really can’t say enough good things about Darwin’s.

I have been a customer of Darwin's for over 10 years. I usually do not have a problem with the product. This complaint is about the business and their customer service. Darwin's recently built a new website and in the transition they dropped me from their customer database. Consequently I did not receive my order that was to be shipped on 9/24/2020. I called several times (my position in the que was always 17), so I left a phone message for a call-back and the representative phoned me at 6:40 in the morning - a time when my phone was turned off. I then phoned back and decided to wait on hold. I have now been on hold for an hour and have only moved up to position 3. The worst is that I have had to listen to the same marketing messages for the whole hour with no way to turn this off. I don't need to listen to marketing messages delivered by a bunch of "old" sounding ladies who really have no heart associated in the reading of the scripts. This customer service portal should be fired - totally the wrong approach for today's pet savvy parents. My career was designing customer service programs, so I know what proper CS is. I would have never, ever left a customer on hold for an hour!

UPDATE - Thank-you Gary and All Darwin's Employees ....You heard my cry for help! And made it happen ....Happy Dog(s) Happy Life! Cliff Have been a client for over 10yrs and with five dogs Been trying to place my monthly order for over a week and each day and hours on hold - I keep getting told it shipped and now i have five dogs and NO FOOD I really need help ...I am #14 now on hold And we (dogs) love Darwin's Cliff

I inadvertently added one dog I did not want to add. But the Website has nowhere for me to edit that data so I can remove that dog. I stopped there and bought raw dog food from someone else.

I have been a happy Darwin's customer for several years and I find that I am continually blown away, not only by the quality of the food, but also the wonderful customer service. Every person I interact with, whether by phone or email, is delightful, responsive and a pleasure to work with. As if that weren't enough, the generosity and intentionality of the owner, Gary Tashjian, is heartwarming and inspiring, as he supports Summit Assistance Dogs, an organization the helps train and place assistance dogs for individuals with special needs. We are in challenging times, and Darwin's is a company making a positive difference in the lives of our pets and our human community who loves them. Keep up the great work, and special thank you to Carlie and Shirley King - wonderful customer service folks.

Very frustrated with thawed-out meals in shipments. I canceled my subscription after numerous pleas for dry ice with shipments to no avail. The owner, Gary Tashjian offered me.a free shipment. This was my reply: Mr. Tashjian- During my patronage from 10/*2018-6/2020 (*previously thought 2017), only my first two shipments came with dry ice; from then on, I was told that Darwin’s will only ship with ice in the hot summer months to Oregon. This was the second summer without ice. I’ve sent videos of semi-thawed AND completely thawed out meals, and pleaded for ice to be included with shipments during hot summer months as it gets in the 90’s where I live; and most of the times, I don’t get home until 3-4 hours after deliveries. Still, no ice after the third plea! The practice of shipping without ice started long before the “dry ice shortage”. And I know that I wasn’t the only unhappy customer receiving thawed out meals - I saw some terrible reviews [on Google] about the same issue after I emailed you. You stated “it may appear that we didn’t add dry ice, as our aim is to have the ice be completely sublimated by the time the box is opened”; if dry ice were shipped, there would be proof of the small plastic bag that the ice comes in, AND there wouldn’t be any thawed out meals. I feel that you put profits before safety; otherwise, you would pass on the savings of shipments without ice to customers who you deemed ice is unnecessary for their orders. The safety of my beloved pet is utmost important; therefore, I am declining your offer for a free shipment because my issue will not be resolved - you will continue to ship without ice - not just to me, but to a lot of other customers - as long as this practice continues to boost your profits.

Didn’t even get through one pouch of this stuff. Tried to transition over 4 days and my dog was vomiting and having diarrhea all over the apartment for 4 days. Poor thing. Oddly enough, I was cooking the raw food for her. Seven months later got a response asking to return????? I’m sorry I didn’t keep the product on hand for 7 months but I did file a report with the FDA on how sick my dog became. Thanks anyway.