Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
Darwin's Natural Pet ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
Great food, great customer service! Dogs love the food and super healthy!
By Rosanna L.
Response from Darwin's Natural Pet Products· Aug 21, 2025
Hi Rosanna! Thank you for sharing. Nothing makes us happier than a happy, healthy pet!
Always delivers on time with consistently great quality food for my boy!
By Nathan V.
Response from Darwin's Natural Pet Products· Aug 21, 2025
Hi Nathan! Your feedback made our day! Thanks for choosing us.
Too much money food came spoiled a bunch of times . Paid over 1000 a month for our dogs and should have been top notch. You lost my business bc u did zero to fix it.
By Adriana A.
Response from Darwin's Natural Pet Products· Jul 3, 2025
Hi Adriana! We apologize for your experience with your pets meals. We appreciate your feedback and communicated with our team your concerns. We have made several improvements since you last ordered from us thanks to customers like you letting us know. If you have any questions, reach out to the Customer Care team at (877) 738-6325.
you didn't do what you said you were going to do. You didn't communicate. Either you or you shipper messed up, for the second time in a few months. This is turning out to be a disaster.
By Seth
Response from Darwin's Natural Pet Products· Jul 3, 2025
Hi Seth! We apologize for your experience and the frustration this has cause. We have communicated with our management team your concerns and feedback. The team is working on a resolution to solve your delivery issues. Thank you for allowing us to make things right!
The past two deliveries have had thawed and partially thawed foods. I was not pleased with response I received when I questioned the shipping
By Allison M O.
Response from Darwin's Natural Pet Products· Jul 3, 2025
Hello Allison! Thank your reaching out and expressing your concerns with shipping and your orders arriving thawed. We did send out an email requesting more information on what all was thawed and thrown away so that we could set up a replacement or credit your account. We do apologize for your experience and would love to make this right. Please reach out to our Customer Care team with the additional information so that we may help.
My pups love the food but I updated my order before shipment and it didn’t send the correct product amounts.
By Megan P.
Response from Darwin's Natural Pet Products· Aug 8, 2025
Hi Megan! We are happy to hear your pups love their meals. Thank you for the additional feedback letting us know you had a problem updating your order. We're always striving to improve the experience our customers have. We recently launched a chat feature on our site to help reduce response times for our customers. These are the same team members you speak with on the phone or via email, now with the ability to chat instantly with you. We hope this improves your experience interacting with us and look forward to more feedback from you!
Darwins is an amazing company, my cat Finnegan is (somehow) 5 years old now, and he had Darwins since he was 10 months old. I have only had one less fortunate experience with Darwins, however they immediately made it right, and because of that they have gained my trust. Don’t hesitate!
By Connor O.
Response from Darwin's Natural Pet Products· Aug 21, 2025
Hi Connor! We’re so glad you’re part of the Darwin’s family! Our mission is happier, healthier pets, and it’s wonderful to hear we’re helping yours thrive.
I have 2 senior male cats, 16 and 18 years old with health issues. They love Darwin’s raw food! They became more energetic and playful eating this food. My veterinarian can’t believe the difference it has made. We are very happy with the results
By Amy C.
Response from Darwin's Natural Pet Products· Aug 21, 2025
Hey Amy! Thanks for sharing your experience. We’re so glad we could make mealtime healthier and happier!
