GREAT PRODUCTAND EXCELLENT CUSTOMER…
GREAT PRODUCTAND EXCELLENT CUSTOMER SERVICE
By Grace P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
GREAT PRODUCTAND EXCELLENT CUSTOMER SERVICE
By Grace P.
When there were concerns or issues, I was able to talk to customer service and get it resolved.
By Jean
Great food. Great service . Affordable. Raw made easy to feed.
By Karla
Convenience
By Cath
The customer service rep was kind and helpful and my order shipped right on time. My newly adopted cat loves it!
By Lauralyn R.
Always a great experience and my did loves the food! Great ingredients. Thank you
By Isabel C.
We have been on Darwins for just over 5 years. Any time we have questions or an issue, the people at Darwins have been incredibly helpful. The inconsistency of the chicken texture has been a problem for some of my cats. When it is very wet they will choose to skip their meal. The addition of duck and rabbit was a great hit for the cats. They even liked the poultry blend. Unfortunately the duck is no longer available and along with the blend. Also navigating the website has been a bit of a challenge Adding or adjusting my subscription. Typically I'll simply call to make it easier.
By David
Food came still frozen. Love the 1/4 pound separations. Cats are still getting used to the new food. Was going to Hare Today.
By Donna H.