Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
692 reviews
DAI PostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
I received excellent service from DAI especially from Scott Jala. I made an error in delivery and Scott was extremely helpful in sorting out the mess I made! My query was answered promptly too. Susan Bunnell
By Customer Susan B.
Good services and fast respond. When my parcel was on hold at the custom for clearance. Mr. Kevin Astucia is helpful and fast respond on my enquiry and request.
By Littlefinger M.
My package was delivered to the completely wrong address in the wrong suburb. The support service's were on top of it when it was brought to their attention. What I would suggest to help improve so the misdelivery doesn't happen again is that the delivery people double check the address on the package so it can spare the stress of the customers in the future.
By Hugh J.
They picked up the parcel. They claimed they did not. Repeatedly. They just lie and lie and lie and lie. DAI Post treats its customers with contempt.
By Stuart M.
Marked a parcel from eBay as delivered, but of course it wasn't. The tracking on website indicated "delivered, left in safe space" and back dated the delivery after it fell 24 hours overdue. Customer service is unresponsive. You can't make any sort of PayPal claim, because it's officially "delivered". This is where we are today, total incompetence, dishonesty, or both. Zero star rating.
By wardh
⁷Continue changes to the delivery dates without consultation which seemed to be a result of a previous complaint made 24 hours earlier. I have screen shots of the expected delivery dates only to have it changed without notification. These guys are a joke and aren't concerned by your negative feedback. I will be contacting the seller to change their choice of courier services. Previous Military 1st used Amarex Sydney,but they changed after repeated advice from Australian customers. Stay away from DAI they are worse than Couriers Please.
By Consumer
UTTER SHAMBLES!! Dreadful service. I was initially given a tracking number stating my package was out for delivery. 2 months later the package was at the DAI loading facility, again stating the package was in transit. DIA Post finally, admitted that the package was lost and that I should contact the seller (in America) and the case was CLOSED!! DO NOT USE DAI!!!
By TRACEY M.
Awful service. I did not receive any notification to let me know that my parcel had arrived. The first notification I received indicated that it was going to be taken to a depot. I called immediately to find out where I could collect it and to ensure that it would not be returned to the sender. After waiting on hold for over 30 minutes, someone finally answered but could not properly address my questions. The call then mysteriously disconnected. Afterwards, I sent three emails and received no response. I tried calling again and waited for approximately an hour, but nobody answered. This has been an extremely frustrating and disappointing experience. The lack of communication and customer service has been appalling.
By Liliana A.
