Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
692 reviews
DAI PostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
Amazing Service and Follow up! There was a delivery issue but that was counteracted with amazing follow up and professionalism. The so far is great, and I am starting after 4 days to feel great. Thank you Mars Men.
By Chris
Scott Jala and the team resolved a delivery address issue for us in an timely and efficient manner. The delivery driver was kind, courteous and helpful. Well done!
By Colin S.
Scott Jala done a good job in following up with my parcel . good job . happy with your service
By Songren Y.
For the 2nd time. They communicated they had my goods, small box Beetroot Supplement. 2 weeks later confirmed address. 2nd time round. Exact same scenario. Then go cold, same as before. Only difference this time they said they had sent thegoids back to USA. Last time they said they had destroyed the goods. BEETROOT PILLS for goodness sake! Ive never exoerienced such shocking Customer Service & lies! If I could give them a minus rating I would. This has been going on since June!
By Guest
Offshore customer service is very kind and probably doing their best. DAI post itself, as you will see from other reviews, is a joke. I put in an address change request days prior to the ETA, so they tried to deliver it to the original address which was a PO box which they don't have access to because they aren't Australia Post. I received an email that said I would be contacted within 1 day on the day that I put in the request. That never happened, it's been 3 days now. They said they would give me instructions on how to pick it up, that never happened. So my parcel is being held hostage somewhere that I have no idea where and I can't even go pick it up or get so much as an email to let me know what I can do. Just assistance from offshore customer service agents who, again, are probably doing their best with what they have to work with. And judging by how this company seems to consistently operate, isn't very much. I guess I'll just buy another item and return the one I bought in 6 months if it's still within the return window. 6 months is an estimate on them actually delivering the item. There is like 0.5 efficiency and 0 hustle on their end. eBay contracts with Asendia. I don't even know if that's a good company.. I would guess not if they contract through DAI Post. Must be the cheapest option. Well hey Asendia, you get what you pay for and right now you're paying for angry customers and lost packages. Pretty sweet
By Justin C.
Already paid GST at checkout with eBay but DAI demanded GST paid to them again - refused to provide proof that GST was due on arrival. Said they will destroy the item if GST is not paid - instead of just sending the invoice upfront like other delivery companies. Took many days for invoice to be created, took weeks for them to process payment, blaming 'customs clearance'
By Joseph E.
I was home all day and was awake since 5 am. No one rang my bell or anything ( 100% it works, as my friends just rang it yesterday)! I got no email/updates. Later in the afternoon, when I tracked my delivery, it was delivered to a shop on that same day? WHY? I WOULD NOT HAVE ORDERED FOR DELIVERY IF I WANTED TO GO PICK IT UP.
By Sirimonica H.
Would Give them 0 if I could
By matt
