Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
340 reviews
D'Addario & Company, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
340 approved reviews, newest moderated first
What a super friendly and super helpful company they are…… thanks, George.
By Ron P.
Response from D'Addario & Company, Inc.· Jul 19, 2024
Thank you for your feedback Ron! And thank you for choosing D'Addario!
Your customer service is stellar, Hailey handled my request with the assurance that my challenge was rectified promptly and with customer care, great employee!
By Gregg L.
Response from D'Addario & Company, Inc.· Jul 19, 2024
Thank you so much for your feedback Gregg! We appreciate it! Thank you as always for choosing D'Addario!
Hello I ordered a bass head from the website and it never let me choose a size now it’s sending me a head with the wrong size and I can’t get a hold of anyone to fix it
By Josh R.
Response from D'Addario & Company, Inc.· Jun 20, 2024
Hey Josh, we're really sorry to hear that you had experienced an issue on our website! We are not open on weekends, but I do see that one of our agents contacted you first thing on Monday and was able to get this resolved for you. If there's anything else that we can help with, please feel free to reach out on our help center at www.daddario.com/contact-us. Thanks!
I made a polite request to their customer service and I was so taken back with how great their customer care was. Their strings are great and it's refreshing their company as a whole is such a superb business! :)
By Drew D.
Response from D'Addario & Company, Inc.· Jun 20, 2024
Hey Drew, thank you so much for taking the time to leave your feedback! We're so glad to hear that you're enjoying the strings! Thanks as always for choosing D'Addario!
Friendly complete techjnical answers to my questions.
By Roger C.
Response from D'Addario & Company, Inc.· Jun 5, 2024
Hey Roger, Thanks so much for leaving us your feedback and thank you so much for choosing D'Addario!
You failed to inform me that some of my items in my order were not available, this is not acceptable.
By CarySadler
Response from D'Addario & Company, Inc.· Jun 5, 2024
Hey Cary, we're very sorry for any inconvenience! We always make sure that all orders placed are either fulfilled when we receive stock back or refunded if no stock will be available for any extended period of time! I checked in our support system and see that your order has shipped and you were in contact with our team, but if you need anything else please reach out to us so that we can make sure you are all set! Thank you so much
I bought a mic cable 10 years ago. It stopped working. D'Addario replaced it for me! Hailey, the person who contacted me, was friendly and helpful. I need some high quality equipment for my studio. I'm going to purchase my next mic cable from D'Addario!
By saxaphone Daniel N.
Response from D'Addario & Company, Inc.· May 31, 2024
Hey Dan, thank you so much for leaving us your feedback. We sincerely appreciate it! Thank you for choosing D'Addario!
D’Addario/Evans/Promark are good quality products but also deliver the best customer service experience you can imagine. I’m so happy how Tom handled my request 🙏 Evans had every right not to go into my request but went for the optimal customer experience!
By Anne B.
Response from D'Addario & Company, Inc.· May 31, 2024
Hey Anne, thank you so much for taking the time to leave your feedback! We appreciate it! Thank you so much as always for choosing D'Addario/Evans!
