daals.com USAReviews of daals.com

Daals was an incredibly frustrating company to deal with. We paid $150 for shipping and delivery with the understanding that our couch would arrive while we were in town, and that did not happen. Instead, we got a delivery notification only 30 minutes before the truck arrived, on a day we were not expecting delivery at all. We were out of town and had to scramble to find someone to go to the house and sign for it, which cost us extra money. Because the couch was not delivered when promised, we also now have to spend even more money to hire someone to assemble it for us. To make things worse, when we reached out to customer service to ask for a refund of the shipping cost since the delivery timing was completely mishandled, they refused and were rude, dismissive, and unhelpful. Overall, this was a stressful, expensive, and disappointing experience. Poor communication, poor service, and no accountability. I would not order from Daals again.

Hi trust pilot, after reading the reviews, I'm not sure why they don't have 5 stars! We bought the Ashby Chesterfield Large 3-Seater Sofa in Fern Green Velvet. Our couch was delivered on time, we received many email notifications telling us when it was shipped and the process to schedule the delivery was seamless. The couch was exactly as pictured and SO simple to put together (just screwing in legs). 10/10 couch, great company, not sure why there are so many bad reviews.

Ordered sofa feb 17 now march 21 still no sofa.. can’t speak with live person only through emails… still don’t know if I will receive sofa… awful customer service service…

STAY AWAY - Damaged Goods, Terrible Service, Refused Disposal Costs DO NOT ORDER FROM DAALS. I wish I had read reviews more carefully before purchasing. This has been a nightmare from start to finish. DAMAGED MERCHANDISE - TWICE: Ordered a $700 armoire. First delivery arrived severely damaged - broken panels, scratches, unusable. After weeks of back-and-forth (only via email, no phone support), they finally agreed to send a replacement. WRONG + MORE DAMAGED: Second shipment arrived - not only was it the WRONG item, but it was even MORE damaged than the first. Two failed deliveries, neither piece usable. CUSTOMER SERVICE NIGHTMARE: Only available via email (no phone support) Responses only during odd hours Takes days to get replies Zero accountability or urgency Took WEEKS between first damage report and replacement shipment REFUSED DISPOSAL COSTS: After two failed deliveries, I requested a refund. They agreed, BUT refused to arrange pickup or cover disposal costs for THEIR defective merchandise. I now have three enormous boxes of broken furniture weighing around 300 lbs that I have to pay over $200 to have hauled away. When I explained the boxes are too large/heavy for me to transport and requested they arrange pickup or reimburse disposal, they refused. They expect ME to pay to dispose of THEIR garbage after wasting weeks of my time. WHAT YOU NEED TO KNOW: Quality control is nonexistent Customer service is email-only and painfully slow They will NOT take responsibility for their failures You will be stuck with disposal costs for damaged items Zero accountability I will be filing a credit card dispute and BBB complaint. Save yourself the headache and buy from a reputable retailer with actual customer service. This company is not worth the "savings." Would not recommend to anyone. Total waste of time and money.

I ordered bedroom furniture from Daals that was originally scheduled for delivery on 3/3/26. For that delivery I received a text message confirming the date and four-hour delivery window. I needed to reschedule, so I called and we scheduled for delivery on 3/10/26. I never received written confirmation of the time, so I had assumed the window was 8am - 12pm, as previously scheduled. On the morning of 3/10/26, the driver arrived shortly after 7am to deliver the furniture. I was at the gym and missed their phone calls. I called the delivery company back around 7:50am and let them know that I was at home and would be available all day to accept delivery. They indicated that since I missed the delivery, they would need to reschedule for a later date. We then scheduled delivery for 3/17/26. I received a text confirmation with the date and four-hour delivery window. A few days after rescheduling I received an email stating that I needed to pay a re-delivery fee of $300+ and a storage fee of $115. Long story short, I have been back and forth with the company for days trying to resolve this. Their final response today was that they would be sending the furniture back to their warehouse and I would be responsible for a 25% restock fee (my order was $1100), as well as delivery and storage fees. I asked for a reasonable option and that's what was offered. Daals has been horrible to deal with.

My experience with Daals has been the single most frustrating experience ordering anything online in my life and I wish I had known what their ordering process was like before purchasing. I ordered a matching couch and pouffe from them because the product page stated delivery would take 3–8 business days. That timeline was a big part of why I chose to order. I was charged immediately, but after placing the order I received no confirmation from Daals, no processing email, no shipping notice, and no updates of any kind. The only thing I ever received was an automated receipt from Shopify. Period, and it’s been a month. I have reached out to them many times though. Here’s what happened: after hearing nothing for over a week, I reached out to customer service to figure out what was going on. That’s when I was told the item was “in transit to their warehouse.” So basically, they didn’t even have the product when they sold it to me and the advertised delivery window was never realistic in the first place. Days after that, after repeatedly asking for updates, I was then told that the pouffe is actually out of stock with no restock timeline. This is a product they were still actively selling on their website with the same delivery estimate. I was offered the option to swap it for a completely different item or wait indefinitely until it might come back in stock, which doesn’t make sense when the whole point of ordering was that the pieces match, but also… wait indefinitely when you’ve charged me for it? Makes sense. What’s even more concerning is that more than a month later I still don’t have a clear answer about the couch, which is the main item in the order. No shipment confirmation, no delivery estimate, nothing. The entire experience has felt like I’m completely in the dark about an order they had no problem charging my card for immediately. The lack of transparency about stock levels, the misleading delivery timeline, and the slow, vague responses from support have made this one of the worst online furniture purchasing experiences I’ve had. I’m still couchless in a new home because of this irresponsible and terribly managed company. If you’re thinking of ordering furniture on any kind from Daals, don’t.

Awful furniture with even worse customer service! We ordered a king bed, two nightstands and a dresser. The king bed is about 10 inches too long for our mattress so anywhere you put the mattress either the pillows fall in or you can see about four slats at the foot of the bed and both nightstands and the dresser have completely different colored legs than the rest of the furniture. It looks like they sent us the wrong ones. There are also weird marks and white powder to make it look rustic everywhere we have sent about 20 emails and they time to respond and when they finally do, it says if they are starting a brand new conversation each time and do not read any of your previous messages. This is such a joke. I have asked them in six different emails to initiate a return and in every response, they’re asking me for photos that I’ve already sent them. Avoid at all costs!

Terrible overall experience. Daals.com shipped us a new 3-drawer dresser, which arrived damaged with multiple defects. In addition to the defects, the dresser was cheaply made and of overall poor quality. Although we promptly notified daals of the defects and followed their return policy, their Customer Service Team refused to accept the return and continually requested additional unnecessary information be provided. Eventually daals just stated that they could [would] not accept returns of any previously damaged merchandise even if it was shipped that way initially. Needless to say, the customer service provided by daals was useless. Although I've given daals a 1 star rating here, that's only because I had to check one to begin my review. The company truly deserves "0" stars. If we had researched daals.com better before ordering, we would have learned that they are not accredited by the Better Business Bureau and are widely known for the poor quality of their products and lack of responsible customer service. WE will never do business with daals again and we recommend the same to everyone else. Please Do Not Shop at Daals!