daals.com USAReviews of daals.com

Sadly, I have the same experience as many. My couch was set to arrive twice and it never arrived. I called the moving company and they said it was due to the warehouse not approving the delivery? WTF? There is no number to call and if you try to chat, they just give you the customer service email. I don't know what to do at this point, I'm extremely disappointed.

Horrible experience my order was delayed and their third party service expected me to contact Daals to release an order. Customer service is horrible and can reach no decisions just don’t by from here better off buying something from wayfair their quality is mid

I’m extremely disappointed with both the quality of my dresser from Daals and the customer service I’ve received. After only a couple of months, the dresser is already showing noticeable marks and signs of wear that I would not expect from a relatively new piece of furniture. When I contacted Daals with photos and videos documenting the issue, I was repeatedly told that the damage was consistent with usage. However, the company ultimately acknowledged that it could not determine exactly how or when the marks appeared, yet still refused to offer a refund, replacement, or any alternative resolution. Instead, I was advised to pay out of pocket for a third-party professional to assess or repair the dresser. I find it unacceptable that a customer should be left to bear the additional cost of addressing a product quality concern so soon after purchase. My experience with customer service has been equally disappointing. Despite numerous emails and repeated attempts to resolve the issue amicably, I have received apologies but no meaningful solution. I am also concerned that my one-star review submitted directly to Daals’ website has not appeared. I attempted to submit it twice and received email confirmations for both submissions, yet neither review is visible on the product page. I have contacted the company about this, but they have been unable to explain why the reviews have not been published. Customers rely on honest reviews to make informed purchasing decisions. Based on my experience, I would urge prospective buyers to carefully consider the product quality and how concerns are handled after a purchase. Unfortunately, I would not recommend Daals based on my experience.

Wish I could give zero stars. Horrible furniture but shows under the guise of being good quality. Unfortunately once you discover how terrible the quality is the process of return is ridiculous. Customer service is terrible.

I wish so badly I could get negative stars. Do not trust the stars on their page. Do not ever trust the delivery and shipping estimated times on their page. It is a total joke. Plus they take 48 hours to even respond to an email. Their “live chat“ is not for US citizens. I ordered couches that said they would be delivered within a week nine days the most… Two weeks later they still hadn’t shipped and they still couldn’t tell me when they were going to ship. I cannot stand false advertising. If I had looked anywhere beyond their own page for reviews, I would have known this, but I was in a hurry and made this stupid mistake of trusting the reviews they put on their page. To make it even better the large charge took an entire month from when I purchased it to finally getting it back.

very unprofessional. why do they advertise in the US, when they are unable to deliver . after placing our order and receiving emails that the product would be delivered , we receive an email that our order cannot be processed for logistical reasons.

item ordered a week ago still has not been shipped out, they also do not respond to emails

I ordered a couch on July 13th with 8 days behind the lead time. It's about to be September first and I have raised the dispute with my credit card company..don't waste your time. Shop elsewhere