Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Thanks guys looking forward to doing business again.. Ryan
By RYAN ELM Tree C.
Response from Custom Truck One Source· Sep 11, 2020
Ryan, thank you so much for the 5 stars! We appreciate your feedback and your continued business. -JC
Third new truck I have bought from them over the phone . Excellent and efficient delivery to Arizona. Warranty is top of the line . Extremely happy with them .
By Paul W.
Response from Custom Truck One Source· Sep 11, 2020
Paul, thank you very much for the helpful feedback! Buying a truck over the phone or online, site unseen, can be uneasy. I'm so glad we've been able to help you and we appreciate your continued business. Reach out if we can help with anything! -JC
The people at Custom Truck are great to work with, they have competitive pricing. They did a great job putting our truck together, truck had great workmanship.
By Bob M.
Response from Custom Truck One Source· Sep 3, 2020
Bob, thank you for the kind words! I'm glad everything lived up to your expectations. We really appreciate the feedback! -JC
Michael, our sales rep, helped us through our decision making process with our purchase. He was very prompt, gathered information we requested and answered all of our questions. I liked the fact that if he was not sure of an answer to our question, he would seek to find the answer, not just come up with one.
By Lonnie B.
Response from Custom Truck One Source· Sep 2, 2020
Lonnie, thank you for taking the time to share your experience. Michael Evans is great to work and I'm glad he was able to help you throughout the process. We really appreciate the feedback. -JC
Our Sale Rep Michael Hefley was very attentive & helpfull He was very knowledgeable In all vehicles we looked at He provided us with several options Keep up the great customer Service. Antonio Perez Ace Hauling Inc
By ANTONIO P.
Response from Custom Truck One Source· Sep 2, 2020
Antonio, thank you for the great feedback! I'm so glad Michael was able to help you select the perfect truck. We appreciate the review. -JC
Thank you for your excellent service!
By WILL H.
Response from Custom Truck One Source· Sep 1, 2020
Will, you are most certainly welcome! Thank you for the feedback and for your business. -JC
Easy and fast online transaction. No issues.Truck being delivered to our doorstep.
By LEE W.
Response from Custom Truck One Source· Sep 1, 2020
Lee, thank you for the feedback! Glad everything went smoothly. We appreciate your business. Please reach out if you need anything. -JC
Truck broke down second day. Salesman is more worried about trying to sell me another truck then get this one figured out.
By ES
Response from Custom Truck One Source· Aug 31, 2020
ES, I'm so sorry you've had a negative experience. This is certainly not the service we strive for. Please email [email protected] with more details so we can look into the situation and make it right. Thank you for the feedback. -JC
