Excellent Service
Fast, excellent communication, very pleased.
By Steve M.
Response from Custom Truck One Source· Aug 5, 2021
Steve, thanks for the 5 stars! We appreciate your business and taking the time to give us your feedback. -JC
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Fast, excellent communication, very pleased.
By Steve M.
Response from Custom Truck One Source· Aug 5, 2021
Steve, thanks for the 5 stars! We appreciate your business and taking the time to give us your feedback. -JC
it was a very easy process
By Oliverio C.
Response from Custom Truck One Source· Jul 27, 2021
Oliverio, thank you so much for the feedback. I appreciate you taking the time to review us and, of course, your business! -JC
Excellent customer service and financing.
By Mitchell R.
Response from Custom Truck One Source· Jul 19, 2021
Mitchell, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Anthony was great to work with
By EDDIE D.
Response from Custom Truck One Source· Jul 15, 2021
Eddie, thanks for the feedback! We appreciate the 5 stars and your business. -JC
Steve is awesome to work with. He made the truck buying experience Great!!
By Dave W.
Response from Custom Truck One Source· Jul 12, 2021
Dave, thank you so much for the kind words! We appreciate you taking the time to give us your feedback. If you ever need anything, let us know! -JC
Tommy Sims is the easiest salesman. to deal will. Found what I wanted in less than a day. He's a great asset to your company.
By Bud F.
Response from Custom Truck One Source· Jul 15, 2021
Bud, thanks for the feedback! We appreciate the review and 5 stars. -JC
great job in finding us two more reel trailers
By MICHAEL H.
Response from Custom Truck One Source· Jun 30, 2021
Michael, so glad we were able to help! Thank you so much for the 5 stars and taking the time to give us your feedback! -JC
Recently purchased a used 2020 quad axle and so far this truck has been a headache. First day I work the truck, the check engine comes on. Call custom truck and they say they can’t check out the light so they tell me to go to peterbilt dealership. I purchased a warranty they recommend and of course it doesn’t cover maintenance. I pay 1400 out of pocket to get the problem fixed and the following day the light comes back. Pay 4K for more maintenance to be done that custom truck could have done when they had the truck & now the light has come back on. Definitely won’t recommend this dealer to anyone & won’t be going back to them.
By Victor P.
Response from Custom Truck One Source· Jun 8, 2021
Victor, I am so sorry you've had a negative experience. I have alerted your sales rep, Darryl, the Regional Sales Manager as well as the Regional VP so the issue can be addressed. -JC